How do I contact the Navigo agency?

Would you like assistance, information? The FAQ section dedicated to the Navigo pass offers answers to the most frequently asked questions.

You can also access many online services on your personal "My Navigo" space: request for a certificate, renewal, suspension, termination, declaration of loss/theft, updating your contact details, etc.

Complaints relating to the malfunction, loss or theft of a pass must be sent directly to the carriers' ticket offices, RATP counters and Navigo SNCF Service Desks.

For any other specific request concerning the Navigo Month pass, the Navigo Week pass and the tracking of an order for a Navigo pass, contact the Navigo agency by phone or post.

• Telephone: 09 69 39 22 22 (non-surcharged call)
• Opening hours: Monday to Friday from 8:00 am to 8:00 pm, and Saturday from 9:00 am to 8:00 pm
• To reduce your waiting time, please prefer calls during low peak hours (see table below)

• Postal mail: complaints by registered mail with acknowledgement of receipt, such as the sending of a slip following the deterioration of a pass or declarations of non-receipt of a pass must be sent by post to the following address:
  Navigo Agency
  95905 CERGY PONTOISE CEDEX 9