How to contact the Navigo Annual Agency?

Updated on Jan 12 2026

For questions about the Navigo Annual pass, see the FAQ section: Navigo Annual pass.

We recommend that you read them before contacting the Navigo Annuel Agency.

You can access many online services on Mon espace > Mon Navigo, for example attestation, renewal, suspension, termination, declaration of loss/theft, updating of your contact details, etc.

Application for the Annual Navigo Pass

For any other request concerning your Navigo Annual pass and requiring contact, the Navigo Annual Agency can be reached by:

Telephone: 09 69 39 22 22 (non-surcharged call)
Monday to Friday from 8:00 a.m. to 8:00 p.m. or Saturday from 9:00 a.m. to 8:00 p.m. (non-surcharged call).
Mail:
ANNUAL NAVIGO AGENCY
TSA 74451
77213 AVON CEDEX
E-mail: you can write to us from the contact form or directly at [email protected].

Modification of the annual Navigo pass

Requests for changes to the Navigo pass (photo, identity, etc.) can only be made at the carriers' sales agency, RATP point of sale or Navigo SNCF Services Desk.