How to contact the Navigo Annual Agency?

Updated on Apr 30 2026

For questions about the Navigo Annual pass, see the FAQ section: Navigo Annual pass.

We recommend that you read them before contacting the Navigo Annuel Agency.

You can access many online services on "My Space" >> "My Navigo", such as downloading a certificate, renewing your pass, suspending or terminating your pass, declaring the loss/theft of your pass, updating your contact details, etc.

Application for the Annual Navigo Pass

For any other request concerning your Navigo Annual pass and requiring contact,the Navigo Annual Agency can be reached by:

  • telephone, 09 69 39 22 22 (non-surcharged call), Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 8:00 p.m. (non-surcharged call),
  • postal mail to the following address:
    ANNUAL NAVIGO AGENCY
    TSA 74451
    77213 AVON CEDEX
  • e-mail, you can write to us from the contact form or directly at [email protected].

Changes to the Navigo Annual Pass

Requests for changes to the Annual Navigo Pass (photo, identity, etc.) can only be made at the carriers' sales agency, RATP point of sale or Navigo SNCF Services Desk.