I'm having trouble making my claim

I'm having problems with my Île-de-France Mobilités Connect account

Have you lost your username or password? Can't create an account? Are you experiencing technical problems? Go to the Île-de-France Mobilités Connect Help section

I can't finalize a refund request

Does the system tell you that you are not eligible during your claim? Go to the section "I have applied but the system tells me that I am not eligible".

I'm using a Discovery Pass

You must select the "Discovery Pass Package" course and indicate your Discovery Pass number. This 10-digit number is written next to the microchip, without the letter.

Are you having trouble making your request? Is there a technical problem?

Write to us by clicking on the button below or call us on 09 70 82 82 83, Monday to Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 8:00 pm.