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Navigo month and Navigo week

Updated on Nov 26 2020

  • What is the Navigo Month and Navigo Week pass? What are the rates?
  • What is the Navigo pass and how do I get it?
  • What is the service for buying tickets on the phone and how do I get it?
  • What should I do if I haven't received my Navigo pass?
  • I haven't received my Navigo pass yet, will I be reimbursed if I buy tickets?
  • How do I report the loss or theft of my Navigo pass and get a new one?
  • What should I do if my phone that was carrying tickets is lost or stolen?
  • What is the Navigo Découverte pass and how do I get it?
  • How do I obtain a lump sum certificate?
  • What should I do if my Navigo pass no longer works?
  • How do I load my Navigo Month or Navigo Week pass?
  • How do I change the zones of my Navigo Month or Week pass?
  • When am I entitled to rezoning on my plan?
  • Vianavigo T&Cs
  • General Terms and Conditions of Sale and Use

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