What should I do if I lose the pass on which I loaded a Navigo Day pass?

Here are the steps to report the loss or theft of your pass depending on the medium on which your Navigo Day pass is loaded:

• Declaring the loss or theft of your Navigo pass
• Declaring the loss or theft of your annual Navigo pass
• Declaring the loss or theft of your Navigo imagine R pass
• Navigo Découverte or Navigo Easy: if you have a Navigo Découverte or Navigo Easy pass, in case of loss or theft, you must buy it again, as well as the pass. See GTCS.

In case of loss/theft, the Navigo Day pass cannot be replaced, the customer must buy a new one.