How do I report the loss or theft of my phone allowing me to validate the Navigo Liberté +?

You can report the loss or theft of your phone:

• By connecting with your credentials to the Île-de-France Mobilités application, on another person's phone. Go to the "Purchase" menu, click on "Contact us", select the "My phone" category and then "I have lost / my support has been stolen".

• From the Île-de-France Mobilités website, log in to your IDFM Connect account and submit your application.

To continue travelling, you must buy tickets, which will not be refunded.
Following the declaration of a loss/theft of your phone, it is blocked and will be refused on the validation equipment. However, you will not be charged for any trips made after the time of declaration of loss/theft, and with the phone declared lost.

IMPORTANT

All journeys made on your Navigo Liberté + contract until the registration of the declaration of loss of your phone will be invoiced to you and must be paid. The time and date of the declaration are taken into account to block the invoicing of journeys that would have been made after the declaration