How do I declare a validation?
If you have not been able to validate the entry or exit of one of your journeys, you can declare a validation from your personal space in the Île-de-France Mobilités application, under the heading "Declare a validation".
Follow these steps:
- Check that the commit you want to declare isn't already in your list of your most recent commits.
- Choose an entry or exit validation and the mode of transport concerned from the following list: RER / Transilien or metro (it is not possible to declare a bus or tram validation).
- Specify the day and time of the validation.
- Then confirm the statement.
This declaration can be made up to 24 hours after your journey.
There may be a delay between entering the validation declaration and displaying it in the consumption tracker.
IMPORTANT
When declaring a validation on the T11, T12 and T13 Express trams, you must choose the RER / Transilien mode of transport and choose your station (do not choose the tram mode).