Write to us

This contact form allows you to send us a request or to report a problem you are experiencing.

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Be specific in your request. IMPORTANT: for a request related to your Île-de-France Mobilités Connect account, you must enter your pass number and your customer number.

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Protection of personal data

The information collected is subject to computer processing for Île-de-france Mobilités in order to process your queries. In accordance with the French Data Protection Act of 6 January 1978, amended in 2004, you have the right to access and rectify information concerning you, which you can exercise by contacting Île-de-France Mobilités. For more information, see our Privacy Policy.