What should I do if my card is declined or my payment method is blocked? Who to contact if I have a problem?

What should I do if my card is declined or my payment method is blocked?

In the event of a refusal or blockage, it is necessary to use another means of regularisation (Navigo pass or other means of payment). The refusal can be linked to several causes, such as a limit reached, an expired or defective card, a technical incompatibility, a poor presentation of the card (superimposition) or an unregularized debt. As long as the situation is not regularized, it will not be possible to use this means of payment to leave the station.

How do I dispute a payment? Who to contact if I have a problem?

Once the service has been used, the payment cannot be refunded or cancelled.
You can dispute a payment with your bank.
If you have any problems, you can contact us by filling out the form available on our after-sales page.