I would like to link my new Navigo pass or my Navigo pass on a smartphone to the Bicycle Parking service

Updated on Jun 24 2026

To associate my new Navigo pass (physical or on a smartphone) with my Bicycle Parking, I must follow the following steps:

From a computer (website)

  1. I log in to Mon espace Île-de-France Mobilités
  2. I access My services > Bicycle parking
  3. I select the car park concerned
  4. I click on Contact the after-sales service
  5. I choose the type of request " Complaint ", the reason " Bicycle ", the category " Bicycle parking ", more precisely " I am experiencing a malfunction in the bicycle parking "
  6. I enter the name of the car park concerned by the request in the " Name of the nearby station " field
  7. I enter the number of the new medium and the type of the new medium (Smartphone, Navigo Physique, etc.) in the " Your message " field
    If my support is a Navigo pass on a smartphone and I don't know its number, I can consult the dedicated procedure: Find the number of my Navigo pass on smartphone.

8. I complete and send the form

From the Île-de-France Mobilités app

  1. I open the application and I access My Space
  2. I select Manage my services > Bicycle parking
  3. I click on Manage my subscriptions
  4. I select the car park concerned
  5. I select Contact the after-sales service
  6. I choose the type of request " Complaint ", the reason " Bicycle ", the category " Bicycle parking ", more precisely " I am experiencing a malfunction in the bicycle parking "
  7. I enter the name of the car park concerned by the request in the " Name of the nearby station " field
  8. I enter the number of the new medium and the type of the new medium (Smartphone, Navigo Physique, etc.) in the " Your message " field
    If my support is a Navigo pass on a smartphone and I don't know its number, I can consult the dedicated procedure: Find the number of my Navigo pass on smartphone.
  9. I complete and send the form

Some car parks are not compatible with smartphone access. I must first check that my car park is compatible with smartphone access:

  1. I go to my Parking Vélo Île-de-France Mobilités space
  2. I select my car park from the "Around me" map, the map of car parks Parking Vélo Île-de-France Mobilités or the page dedicated to the car park
  3. I access the car park page and consult the "Accepted media" section
  4. I check that the mention "Navigo pass on smartphone" appears among the proposed media. If this mention does not appear, my car park is not compatible with access via smartphone.
Illustration of the type of support accepted

If I have several Bicycle Parking subscriptions, the process of changing the vehicle must be carried out separately for each car park.