Choosing cookies

We use statistical trackers to monitor and improve the quality of the site. In accordance with the regulations in force, this data collected is anonymised. You can accept the use of these trackers by ticking the corresponding boxes or block them by unchecking them.

Matomo

Tracking analytics whose data is anonymised, you can refuse the use of this cookie by clicking here

Contentsquare

Contentsquare allows us to analyse user behaviour on the site, and to improve the interfaces or correct any errors encountered. To do this, accept the Contentsquare cookie deposit.

Youtube

You must accept the deposit of Youtube cookies to play the videos on the site.

Twitter

You must accept the deposit of twitter cookies to be able to read tweets on the site.

Home page
FAQ and contacts
Annual Navigo Pass
I forgot my Navigo Annual pass, how do I travel?

I forgot my Navigo Annual pass, how do I travel?

Updated on Nov 26 2020

If you forget your Navigo Annual pass, you must buy a ticket to travel. This purchase is not refunded.

This page does not meet your expectations?

Customer service accessible to the deaf and hard of hearing

This site uses cookies.

Ile-de-France Mobilités stores information about you via the deposit of cookies in order to measure the site's audience. This browsing data is anonymised. A Youtube cookie is also set to allow you to play Youtube videos on the site.

By clicking on "I agree", you are giving your consent to the deposit of these cookies.
By clicking on "I choose", you can customize your choices.
By clicking on "I refuse" or by continuing browsing, you indicate your refusal to the deposit of the Youtube cookie. This denial prevents you from playing Youtube videos.

Learn more