I have not yet received my Navigo Annual pass, will I be reimbursed if I buy tickets?

For an online subscription, you can follow the progress of your application from your Personal Space.

Before the 10-day period

A maximum period of 10 days is to be expected between the date of online subscription and the date of dispatch of the annual Navigo pass.

• During this period, transport tickets purchased while waiting for the receipt of the Navigo Annual pass are not refunded.

Beyond 10 days

Beyond the maximum period of 10 days from the date of online subscription, you will be able to declare the non-receipt of your Annual Navigo pass free of charge:

• in the carriers' sales agencies, RATP point of sale or Navigo SNCF Services Counter (the pass is issued immediately)
• online, from your personal "
  My Navigo" Space>> Select the pass concerned>> in the "A problem with my transport pass?" section at the bottom of the page, click on "Not received".
  The pass will be, according to your choice, either sent by post within 10 days (excluding weekends and public holidays); or made available immediately to the carriers' sales agencies, RATP point of sale or Navigo SNCF Services Counter on presentation of proof of identity.

No refund of transport tickets purchased while waiting for the Navigo Annual pass will be made if it turns out that the malfunction is not attributable to the Navigo Annual Agency.