How do I report the loss or theft of my Navigo Annual pass?

The annual Navigo pass is replaced free of charge, up to twice a year in the event of loss or theft.

You can go to:

• at the carriers' sales agency, RATP point of sale or Navigo SNCF Services Counter in order to replace your Navigo Annual pass immediately and free of charge, on presentation of proof of identity,
• in your Personal Space in order to declare the loss or theft of your Navigo Annual pass.
  "My Navigo">> >> Select the pass concerned>> in the "A problem with my transport pass?" section at the bottom of the page, click on "Loss or theft".
  The latter will be immediately deactivated.
  The pass will be, according to your choice, either sent by post within 10 days (excluding weekends and public holidays), or made available at the carriers' sales agency, RATP point of sale or Navigo SNCF Services Desk, on presentation of proof of identity.