What should I do if I haven't received my annual Navigo pass?

You have subscribed to a Navigo Annual pass and have not received the pass within the 10-day period announced (excluding weekends and public holidays).

You can:

• obtain it free of charge and immediately by declaring its non-receipt at the carriers' commercial agency, RATP point of sale or Navigo SNCF Services Counter on presentation of proof of identity,
• make an online request from your Personal Space :
  "My Navigo">> Select the pass concerned>> in the "A problem with my transport pass?" section at the bottom of the page, click on "Not received".
  The pass will be, according to your choice, either sent by post within 10 days (excluding weekends and public holidays), or made available immediately at the Carriers' sales agency, RATP point of sale or Navigo SNCF Services Counter on presentation of proof of identity.
• make a request by e-mail to the Agence Navigo Annuel ([email protected]). A new annual Navigo pass will be sent to you by post within 10 days (excluding weekends and public holidays).

Please note : the start dates of validity of your contract will remain unchanged and will correspond to your initial contract regardless of the date of receipt of your Navigo Annual pass.