I have not yet received my Navigo imagine R pass or my renewal letter, will I be reimbursed if I buy tickets?
As long as your subscription file is complete, a maximum period of 21 days is to be expected between the date of receipt of the subscription request by the imagine R Agency and the date of dispatch of the Navigo imagine R pass for a first subscription or the date of sending the reload letter for a renewal of the package.
During this period, no refunds are possible.
The follow-up of your file can be done directly from the payer's personal space.