What should I do if I haven't received my Navigo imagine R pass?

You can follow the progress of your application from your personal space.

Beyond the maximum period of 21 days from the receipt of your complete file by the imagine R Agency, you will be able to declare the non-receipt of your imagine R pass free of charge:

• in the carriers' sales agencies, certain RATP counters, at the Navigo SNCF Services Ticket Office (the pass is issued immediately),
• online, from your personal space in the section "A problem with my transport pass?" by clicking on "No reception". The pass will be, according to your choice, either sent by post within 7 working days (excluding postal delays) or made available immediately at a Carriers' sales agency, certain RATP counters or at the Navigo SNCF Services Ticket Office on presentation of proof of identity.

In the event of non-receipt of your Navigo imagine R pass or the communication relating to the confirmation and reloading of your pass, no refund of tickets purchased while waiting for the imagine R ticket will be made if it turns out that the malfunction is not attributable to the imagine R Agency.