How do I contact customer service regarding a ticket purchased via the app?

Authentication on Île-de-France Mobilités Connect is necessary to send any request.

Do you need help with a ticket loaded into your Navigo pass with a phone?

• In the event of difficulty reloading a ticket into a Navigo pass with the phone, the mobile application offers a section allowing automatic processing which results in either the loading of the ticket or the cancellation of the payment.

Go to the Île-de-France Mobilités app:
Customer Service >The tickets loaded on my Navigo pass> I can't load my Navigo pass with my phone.

• To get help with a ticket (ticket, Navigo pass, etc.) ALREADY loaded into your Navigo pass with a phone, go to the usual points of sale (counters, counters and agencies) or contact customer service from the application under the "My space" section.

Do you need help with a ticket loaded into your phone or smartwatch?

• For a ticket loaded into your phone or smartwatch: You can pay for certain requests directly from the mobile app in the
  Customer Service> My transport tickets [...] and if necessary send us a request.
• On iPhone, if your application allows you to manage several dematerialized Navigo cards, you will be invited to select the card concerned in the chosen after-sales service section.
• From the Apple Maps app, you are redirected to the Île-de-France Mobilités application to create your application: select your dematerialized Navigo card, contextual menu (...)  > Map data > Île-de-France Mobilités application.
• From the Samsung Wallet, you are redirected to the Île-de-France Mobilités application to create your request: consult the tickets loaded on your phone, select one of these tickets, then the context menu (...).