How do I contact customer service?

Do you need help with a ticket loaded into your Navigo pass with a phone?
In the event of difficulty in reloading a ticket in a Navigo pass with the phone, the mobile application offers a section allowing automatic processing which results in either the loading of the ticket or the cancellation of the payment.

Access in the Île-de-France Mobilités application:
Purchase> Contact us >Tickets loaded on my Navigo pass> I can't load my Navigo pass with my phone.

To obtain help with a ticket (ticket, Navigo pass, etc.) loaded into your Navigo pass with a telephone, contact the usual points of sale (counters, ticket offices and agencies).

Do you need help with a ticket loaded into your phone or smartwatch?

For a ticket loaded into your phone or smartwatch, you can pay for certain requests directly from the mobile app in the
Contact us > My tickets [...] and if necessary send us a request.

On iPhone, if your application allows you to manage several dematerialised Navigo cards, you will be invited to select the card concerned in the chosen after-sales service section.

From the Apple Maps app, you are redirected to the Île-de-France Mobilités application to create your application: select your dematerialized Navigo card, contextual menu (...)  > Card data > Île-de-France Mobilités application.

From the Samsung Wallet, you are redirected to the Île-de-France Mobilités application to create your request: consult the tickets loaded on your phone, select one of these titles, then the context menu (...).

Authentication on Île-de-France Mobilités Connect is required to send your request.