How do I get the Free Solidarity Package?
If you meet the eligibility criteria, go to the www.solidaritetransport.fr website to apply or call the Agence Solidarité Transport on 0800 948 999, which will carry out the procedures free of charge for you.
To do this, you will need:
- your CMU-C / Complementary Health Solidarity (CSS) certificate without financial participation issued by the health insurance schemes and your latest Pôle Emploi statement of situation, if you are covered by the CMU-C / Complementary Health Solidarity (CSS) without financial participation and the ASS;
- or your Family Allowance Fund number if you are a beneficiary of the RSA.
The Solidarité Gratuité pass must be loaded onto a Navigo pass. If you do not have one, the Agence Solidarité Transport can order it for you. You can also get it for free:
- either immediately at a RATP or SNCF Transilien sales agency, counter or multi-service counter (by presenting proof of identity and proof of address);
- or within a maximum of 3 weeks, by ordering it from the "I manage my Navigo card" space managed by Comutitres S.A.S, or by returning to the Navigo agency the application form available at the ticket offices of RATP and Transilien SNCF stations and stations.
- You can then load your right to the Navigo Gratuité on your Navigo card:
- in all ticket offices and vending machines at RATP stations or SNCF stations;
- by Internet, by clicking on Reload my Navigo card, provided that you have previously equipped yourself with a Navigo recharge reader (on sale at the stations).