How do I find a wheelchair accessible route?

Updated on Mar 04 2026

On the Île-de-France Mobilités app

Open the Île-de-France Mobilités app.
From the home page, click on "Search for directions".
Enter your start and end point in the fields provided, then select from the suggested locations.
Once the route results page is displayed, click on the three lines at the top right of the screen.
Enable the "Accessible routes" option.
The proposed routes are based on wheelchair-accessible transport lines and stops.

On the Île-de-France Mobilités website

Go to the Île-de-France Mobilités website.
Go to the Routes section.
Search for directions by selecting your departure and arrival.
Check "accessible routes" before clicking on "Start search".

More generally, when you select a result in your route search, you are presented with all the accessibility procedures in the stations you are visiting. A non-surcharged telephone number is also available: Infomobi 09 70 81 83 85 (Non-surcharged Crystal number) to help you with your trip (available between 7 a.m. and 10 p.m., 7 days a week except May 1st).