How can I find out what accessible equipment and services are available on my routes?

On the Île-de-France Mobilités app 

• Open the Île-de-France Mobilités app.
• From the home page, click on "Search for directions".
• Enter your start and end point in the fields provided, then select from the suggested locations.
• Once you've seen the route results page, select the route that works best for you.
• At the top of the roadmap, click on "Access accessibility details". You will then be able to access details on the accessibility of your trip, including the status of the elevators.

On the Île-de-France Mobilités website 

• Go to the Île-de-France Mobilités website.
• Go to the Routes section.
• Search for directions by selecting your departure and arrival.
• Select the route result that suits you best.
• On the route map for the selected route, click on the "Access accessibility details" button to obtain all the accessibility information for each stage of the route (e.g. elevator status).

Did you know? From the " Stations, stations, stops " section, search for the RER/Train/Metro/Tram/Cable station, station or stop of your choice in the search bar and then access a dedicated page with all the useful information associated with it: status of lifts, presence of bicycle or park-and-ride facilities, water fountains, sector maps, bus timetables, etc.

A non-surcharged telephone number is also available: Infomobi 09 70 81 83 85 (Non-surcharged Crystal number) to help you with your trip (available between 7 a.m. and 10 p.m., 7 days a week except May 1st).