I would like to know what accessible equipment and services are available on my routes

The Île-de-France network is not fully accessible. Depending on the type of disability, several transport options are available to users. Find here the page of the Île-de-France mobilités website dedicated to accessibility and disability.

To find the access facilities directly from your route search:

From the Île-de-France mobilités website

From the "itinerary" section of the "Getting around" section of the website, you can select various "ease of access" criteria and in particular find out for each proposed route the accessibility devices put in place (help at the station, sound announcement, lift, etc.) or to find a route adapted to a user in a wheelchair.

Simply click on "save these access facilities" for the selected criteria to be saved.

From the Paris 2024 Public Transport app

When searching for your route, you can go to the search settings by clicking on the top right of your screen. This will allow you to indicate if you are in a wheelchair, and to adapt your route accordingly.

More generally, when you select a result in your route search, you are presented with all the accessibility procedures in the stations you are visiting. A non-surcharged telephone number is also available: Infomobi 09 70 81 83 85 to help you with your trip (available between 7 a.m. and 10 p.m., 7 days a week except May 1st).

For wheelchair users

An on-demand mobility service also exists in Paris and its region. Find all the information about this service here. Please note that this service is not included in the Navigo passes and incurs additional costs.