FAQ: After-sales service for a ticket loaded on your phone or connected watchSummaryBuying, loading and displaying your tickets Go to Buying, loading and displaying your ticketsModify, exchange or refund a ticket Go to Modify, exchange or refund a ticketKeep your tickets in case of a change or reset Go to Keep your tickets in case of a change or resetLoss, theft and after-sales service Go to Loss, theft and after-sales serviceBuying, loading and displaying your ticketsI can't buy my ticket / An error occurred during the purchase. How to travel?I bought and paid for a ticket but it doesn't appear on my phone/smartwatchMy Navigo Week or Navigo Month pass no longer appears on the Maps app. Can I still travel?Modify, exchange or refund a ticketI made a mistake when buying a ticket / I won't use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?I would like to change the areas of the plan loaded in my phone/smartwatchKeep your tickets in case of a change or resetI uninstalled my Android app. Do I lose my tickets that have already been purchased?I reset my Android phone/smartwatch. Do I lose my tickets that have already been purchased?I changed my Android phone with tickets in it. How do I keep my tickets?I uninstalled my iOS app. Do I lose my tickets that have already been purchased?I changed my iPhone or Apple Watch with tickets on it. How do I keep my tickets?Loss, theft and after-sales serviceWhat should I do if my Android phone or smartwatch is lost or stolen?What should I do if my iPhone or Apple Watch is lost or stolen?Where can I find my support number?