FAQ: After-sales service for a ticket loaded on your phone or connected watchAcheter, charger et afficher ses titresI can't buy my ticket / An error occurred during the purchase. How to travel?I bought and paid for a title but it doesn't appear on my phone/smartwatchMy Navigo Week or Navigo Month pass no longer appears on the Maps app. Can I still travel?Modifier, échanger ou rembourser un titreI made a mistake when purchasing a title / I will not use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?I would like to change the areas of the plan loaded in my phone/smartwatchConserver ses titres en cas de changement ou de réinitialisationI uninstalled my Android app. Do I lose my tickets that have already been purchased?I reset my Android phone/smartwatch. Do I lose my tickets that have already been purchased?I changed my Android phone with titles in it. How do I keep my shares?I uninstalled my iOS app. Do I lose my tickets that have already been purchased?I changed my iPhone or Apple Watch with titles on it. How do I keep my shares?Perte, vol et service après-venteWhat should I do if my Android phone or smartwatch is lost or stolen?What should I do if my iPhone or Apple Watch is lost or stolen?Where can I find my support number?