FAQ:
After-sales service for a ticket loaded on your phone or connected watch
- I can't buy my ticket / An error occurred during the purchase. How to travel?
- I bought and paid for a title but it doesn't appear on my phone/smartwatch
- I made a mistake when purchasing a title / I will not use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?
- I would like to change the areas of the plan loaded in my phone/smartwatch
- I uninstalled my Android app. Do I lose my tickets that have already been purchased?
- I reset my Android phone/smartwatch. Do I lose my tickets that have already been purchased?
- What should I do if my Android phone or smartwatch is lost or stolen?
- Where can I find my support number?
- I changed my Android phone with titles in it. How do I keep my shares?
- What should I do if my iPhone or Apple Watch is lost or stolen?
- My Navigo Week or Navigo Month pass no longer appears on the Maps app. Can I still travel?
- I changed my iPhone or Apple Watch with titles on it. How do I keep my shares?
- I uninstalled my iOS app. Do I lose my tickets that have already been purchased?