FAQ:
After-sales service
- I topped up my Navigo pass with my phone
- I can't install the Purchase and Load Titles service on an Android phone
- How do I contact the after-sales service related to the purchase of tickets from the application?
- I uninstalled my Android app. Do I lose my tickets that have already been purchased?
- I reset my Android phone/smartwatch. Do I lose my tickets that have already been purchased?
- I can't buy my ticket / An error occurred during the purchase. How to travel?
- I bought and paid for a title but it doesn't appear on my phone/smartwatch
- I can no longer validate with my Android phone or smartwatch
- I made a mistake when purchasing a title / I will not use the plan loaded in my phone or smartwatch. Can I exchange my ticket or get a refund?
- I changed my Android phone with titles in it. How do I keep my shares?
- I would like to change the areas of the plan loaded in my phone/smartwatch
- It is not possible to transfer the tickets from my Navigo pass to my phone or to my connected watch and vice versa.
- Can I benefit from the employer reimbursement?
- Can I travel if my Android phone runs out of battery?
- I have been charged several t+ tickets on a journey
- What if the service is installed in the SIM card AND in the Android phone?
- Where can I find my support number?
- Following the switch to Android 11 on my Pixel, I can no longer validate
- What should I do if my Android phone or smartwatch is lost or stolen?
- I have opened an after-sales service request and want to complete my file, what should I do?
- The Orlybus line stops, what should I do with my Orlybus tickets?