I have an after-sales service request for a ticket loaded in my Navigo pass with my phone

You can solve a problem loading the ticket in your Navigo pass directly from the mobile application in the Contact us or Customer Service section / I can't load my Navigo pass with my phone.

You can also ask for proof of purchase for a ticket loaded into your Navigo pass with your phone.

For other cases of after-sales service concerning a ticket or pass purchased from your phone and loaded onto your Navigo pass (change of pass, loss/theft, defective card), contact the usual points of sale: counters, counters and agencies.