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FAQ:

Suspension and Termination

  • How do I suspend my Navigo Annual pass?
  • How long can I suspend my Navigo Annual pass?
  • I was charged despite the suspension of my subscription, is this normal?
  • Will I benefit from the 12th month not deducted if I suspend my Navigo Annual pass?
  • How do I make a trade-in of my Navigo Annual pass?
  • How do I cancel my Navigo Annual pass?
  • How do I suspend my Navigo Liberté + contract?
  • How do I reactivate my Liberté + contract?
  • How do I cancel my Navigo Liberté + contract?
  • Can I pause my Amethyst package?
  • How do I cancel my Amethyst plan?
  • Can I pause my imagine R plan?
  • How do I cancel my imagine R plan?