What should I do if I deleted the My Navigo Tickets app after completing my Annual Navigo transfer?

If you deleted the My Navigo Tickets app after making your transfer, then you no longer have the Navigo Annual Pass on your phone and you can no longer travel.

You can reconstruct it from the Île-de-France Mobilités mobile application:

- Access My Space and log in to the IDFM Connect account

- Select Manage my tickets, then Retrieve my tickets: the app guides you to install the My Navigo Tickets app again.

It is not necessary to go to an agency in this situation.