What should I do if I have lost my Navigo pass after making my annual Navigo transfer?

If you have lost your Navigo Annual pass after transferring it to your phone, you can still travel, but it is recommended that you go to an agency to ask for a new pass. On this occasion, your Navigo Annual Pass will be put back on your new pass, you can transfer it to your phone again. During this process, you will need to have your phone with you.

To find out more about transferring the Navigo Annuel to your phone