How do I cancel my Navigo Annual Pass loaded on my phone?

You can request the cancellation of your Navigo Annual Pass from the payer's Personal Space on the Île-de-France Mobilités website. In this case, there is no other operation to perform from the mobile app.

You can also go to a Carriers' sales agency, a RATP point of sale or a Navigo SNCF Services Counter to request the cancellation of your Navigo Annual Pass.

In this case, you will have to go back to the Île-de-France Mobilités Mon espace > Consult my Annual Navigo application and then validate the displayed operation for the requested change to be taken into account in the phone. It will then be effective on the desired date.

Until you return to the app, the change will not be effective on the contract loaded on your phone.

If your plan is loaded into your connected watch (Android or Apple Watch), then you must go back to the Île-de-France Mobilités app Tickets > On my watch / On my Apple Watch > Buy, then validate the operation that is displayed so that the requested change is taken into account on the watch. It will then be effective on the desired date.