FAQ:
Vélib'
- Which Vélib' packages are available on the Île-de-France Mobilités app?
- How do I buy Vélib' passes from the Île-de-France Mobilités app?
- How do I take my Vélib' at the station? Do I need to use a Navigo pass or a secret code?
- How do I return my Vélib' to the station?
- How to use an electric Vélib'?
- I have a problem during my Vélib' journey: who can I contact?
- I have lost or had my Navigo pass stolen, what steps should I take?
- I have a question about my Vélib' purchase history
- I can't scan my Navigo pass with my phone
- I already have a Vélib' subscription on my Navigo pass, can I use it to buy Vélib' offers on the Île-de-France Mobilités app?
- The application tells me that my Navigo pass is already associated with a Vélib' Métropole subscription, when I don't have one!