These General Terms and Conditions of Sale and Use define the terms and conditions for the sale by SMS (mobile messaging) of tickets valid on RATP bus lines and bus lines managed by private companies that are members of OPTILE.
Their purpose is to regulate the sale of "TAB-SMS" containing the rights and obligations between the Client and OPTILE and between the Client and RATP.
1. Definitions
The meanings of the terms used in this document are as follows:
- Customer: refers to the purchaser of a "TAB-SMS" by sending a ticket application to the short number 93100 by SMS from his mobile phone, or the user of his own "TAB-SMS" obtained by the telephone of another user with whom he is travelling jointly;
- OPILE: name of the association bringing together private passenger transport companies in the Ile-de-France region;
- TAB-SMS: boarding ticket by SMS, refers to a ticket for the bus which constitutes a contract between the Customer and OPTILE as an agent of the private carriers or between the Customer and RATP and which consists of a personalized order code appearing in an SMS.
- Short Number: refers to the short SMS number (93100) to which the Customer must send a ticket order by SMS, accessible to any Customer, located in metropolitan France and having a French telephone number registered with one of the following four operators: Orange, Bouygues Telecom, Free mobile or SFR;
- Keyword: refers to the code sent to the service number by the Client allowing the purchase of the ticket corresponding to the code sent.
- Control code: number present in the "TAB-SMS" on the Customer's mobile phone to check the validity of the "TAB-SMS"
The "TAB-SMS" was created by the deliberation of the Île-de-France Mobilités Council No. 2018/256 of 11 July 2018. It is valid from 1 September 2018. It is managed by the GIE Comutitres, in its own name and on behalf of the carriers RATP and Optile.
2. Presentation and use
The "TAB-SMS" is a single ticket distributed via SMS.
The "TAB-SMS" can be used on part of the public transport network under the jurisdiction of Île-de-France Mobilités. It is valid on RATP bus lines and bus lines managed by private companies that are members of OPTILE, under the conditions described below.
The Customer must purchase their "TAB-SMS" before boarding one of the buses in the network and ensure that they have received their ticket before boarding. The Customer must present his "TAB-SMS" constituting a ticket to the driver, as soon as he gets on board, so that he can check its validity.
The "TAB-SMS" allows you to make a bus journey, without the possibility of transferring to another vehicle or another mode of transport, the said journey having to start within one hour of purchase.
As the "TAB-SMS" is valid immediately from the date of receipt of the SMS proving its purchase, it cannot be purchased in advance for later use.
The "TAB-SMS" must be kept by the customer in his mobile phone until the end of his journey on the network lines. If the customer cannot present the "TAB-SMS" for any reason whatsoever on his mobile phone, he will be liable for a fine for not having a ticket at the current rate.
3. Purchase
3.1.Conditions necessary for the purchase of the SMS TAB:
To be able to purchase their ticket by SMS, the Customer must:
- have a mobile phone in working order and that allows you to send SMS,
- be physically in France, in a geographical area covered by the network of your telephone operator,
- ensure that their mobile phone receives the network signal to send and receive an SMS,
- have a French SIM card recognized by the French telephone operators Bouygues Telecom, Free mobile, Orange or SFR,
- have a subscription for your mobile phone or a prepaid card with enough money to buy the TAB-SMS from the telephone operators Bouygues Telecom, Free mobile, Orange or SFR.
- for professional mobile phones made available by a company to the Customer, have the SMS + option activated in order to make the purchase of TAB-SMS possible by the Customer.
The Client declares that he or she has the capacity to make a purchase of "TAB SMS", i.e. that he or she is of legal age and is not under guardianship or curatorship or has the prior consent of his or her legal representatives.
3.2. Terms and conditions for purchasing the SMS TAB
The "TAB-SMS" is sold exclusively individually.
To buy it, the Customer sends a keyword by SMS to the short number 93100:
- for lines served by RATP, the keyword is the term "BUS" attached to the number of the bus line to be used (example: BUS63, BUS24, etc.). The line number is displayed on the bus;
- for the lines of the Optile network (bus in the outer suburbs), a code that will be displayed at the bus stop or in the vehicle.
The keyword determines the network and the lines on which the "TAB-SMS" can be used. The lowercase and uppercase of the keyword have no influence on the validity of the title.
The "TAB-SMS" ticket is materialized by the SMS received in return by the Customer on his phone. This return SMS contains:
- The validity date of the "TAB-SMS";
- The start time of the validity of the "TAB-SMS";
- The end time of validity of the "TAB-SMS";
- The control code for verifying the validity of the "TAB-SMS" by the sworn officers;
- A link to these terms and conditions (https://www.iledefrance-mobilites.fr/titres-et-tarifs/detail/tab-sms).
This information is used to prove the validity of the "TAB-SMS" and will be checked by sworn officers during control operations.
The Client may only purchase one "TAB-SMS" per SMS sent. Several "TAB-SMS" can be ordered from the same phone, allowing you to travel on a long-distance bus or for several people to travel together. In these cases, the Customer who owns the telephone that will be used to purchase the "TAB-SMS" must send the keyword by SMS to the chosen short number, twice in a long-distance fare bus, and as many times as there are passengers for a journey on an ordinary fare line and the number of passengers multiplied by two in a long-distance fare bus. As the "TAB-SMS" purchased is kept only on the mobile phone used to make the purchase, Customers must remain together throughout their trip.
4. Pricing
The price of a "TAB-SMS" (unit) is set by Île-de-France Mobilités and does not include, where applicable, the cost of the SMS invoiced by the telephone operator.
The price of the "TAB-SMS" is debited for surcharged SMS:
- if the "TAB-SMS" was received by a number corresponding to a telephone subscription belonging to one of the telephone operators mentioned herein, the price is added to the monthly invoice of the said subscription; the price of the "TAB-SMS" is visible on the detailed invoice issued by the telephone operator of the holder of the mobile phone used to use the service, or of his employer in the case of the professional mobile phone; this invoice can be produced as proof of purchase;
- If it has been received by a number corresponding to a prepaid card of one of the telephone operators mentioned herein, the price is debited from the remaining balance.
The price of a "TAB-SMS" can be revised at any time, by decision of Île-de-France Mobilités.
5. Validation
The "TAB-SMS", consisting of an SMS on a mobile phone of the Customer, cannot be validated on the validators present inside the buses. The "TAB-SMS", from the moment it is received on the mobile phone, is considered by default as a voucher validated on the date and time of purchase.
The "TAB-SMS" must be presented to the driver when boarding the bus.
6. Control
The Client is responsible for being able to present his "TAB-SMS" on his phone at all times to allow the control. The Customer must ensure that his phone has enough battery to cover the duration of his trip and that it is in a condition to allow the reading of the "TAB-SMS".
During an inspection, the Client must present the screen of his mobile phone to the sworn agent so that the latter can read the information in the "TAB-SMS".
If requested by the sworn agent, the Client must scroll through the text of the "TAB-SMS", so that the sworn agent can read the "TAB-SMS" in its entirety and proceed to verify it.
The mobile phone must be held by the Client in such a way that the sworn agent can carry out his check. The sworn agent therefore does not have to take charge of the Client's mobile phone.
If the status of the Client's telephone does not allow for an optimal reading of the "TAB-SMS" by the sworn agent, the "TAB-SMS" may be considered invalid by the sworn agent. The Customer is liable to a fine of an amount at the current rate for failure to hold a ticket, regardless of the reason for non-presentation of the "TAB-SMS", in particular, for example:
- Dead phone battery,
- Broken phone screen,
- Lack of screen brightness,
- Lost or stolen phone during the 60 minutes of validity of the ticket,
- Any other cause of deterioration of the "TAB-SMS" rendering it illegible regardless of the cause.
During an inspection, the sworn agent verifies the validity of the "TAB-SMS" using the control code present in the "TAB-SMS" on the Client's mobile phone.
Sworn officers will verify that the "TAB-SMS" has been purchased before the customer gets into the vehicle and not in full view of the sworn officers in the vehicle. In such a situation, the Client is liable to a fine at the current rate.
To be valid, the "TAB-SMS" must be presented on the phone used to purchase it. During the inspection, the sworn officer will be able to use the control application to verify that the "TAB-SMS" is indeed presented on the mobile phone used to purchase it. Otherwise, the Client is liable to a fine of an amount at the current rate for failure to hold a ticket.
7. After-sales service and refund
7.1. Malfunction
In the event of an error in the sending of the message by the Customer to the short code (invalid keyword), the Customer will receive a message indicating that the purchase could not be made. This error message sent by SMS by the short number does not constitute a valid ticket on the transport network and is therefore not chargeable. In order to correct the order, the customer must send the keyword again by SMS to the short number to purchase a "TAB-SMS" and travel on a regular basis.
If the Customer does not receive an SMS from the requested short number confirming that he has indeed purchased a "TAB-SMS", it means that the act of purchasing the "TAB-SMS" has not been carried out. The cost of purchasing the "TAB-SMS" will not be invoiced to the Client. In order to obtain a valid "TAB-SMS", the Customer must renew their order or purchase a valid ticket on board the vehicle, at all ticket offices, on the sales machines of RATP stations or SNCF stations, and from equipped and approved local shops.
In the event of a malfunction, the Client contacts Comutitres' customer service, whose contact details appear on the SMS received by the Client when the Client sends "contact" to 93100.
7.2. Cancellation, modification and refund
All "TAB-SMS" sold via the short code are valid for the date only that is mentioned on each of them within one hour of purchase. They are not modifiable or cancellable.
As a result, in accordance with the provisions of articles L221-2-9° of the Consumer Code, Customers do not benefit from any withdrawal period.
In the cases provided for in Article L1222-12 of the Transport Code, and only in the context of a foreseeable disruption to traffic, the Customer who has been unable to use the bus line for which he has purchased a "TAB-SMS" ticket is entitled to an extension of the validity of this ticket for a period equivalent to the period of use of which he has been deprived, or the exchange or refund of the unused ticket.
Except as described above, no refunds or exchanges will be made.
8. Liability and warranty related to the 93100 short code
There is no guarantee that the 93100 short code will operate without interruptions, errors (whether correctable or not), or telephone network failures, or that it will be compatible with any particular hardware or configuration other than that expressly validated.
Under no circumstances are Île-de-France Mobilités, Comutitres or the carriers liable for any type of foreseeable or unforeseeable damage arising from the use or the total or partial impossibility of using the short number 93100.
The Customer declares that it is aware of the characteristics and limits of a telephone network, in particular its hazards and risks related to the state of the network.
The Client declares that he has verified that the configuration of the mobile phone he uses does not contain any anomaly or contradiction with the placing of an order and that it is in perfect working order.
9. Data protection
9.1. Management of personal data
The data collected is subject to automated processing for the purposes of managing the "TAB-SMS" title, carrying out customer surveys, carrying out statistical analyses and combating fraud.
The data is intended for OPTILE or RATP (depending on the Keyword transmitted by the Customer), in their respective capacities as data controllers of personal data, as well as for the subcontractor of the GIE Comutitres (acting on behalf of the carriers), and for the subcontractor, the company ATSUKE in charge of routing and sending SMS, in accordance with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018.
All data collected is mandatory. In the absence of a telephone number, the Client will not be able to use the "TAB-SMS".
In order to improve the quality of service offered to its customers, OPTILE or RATP may contact customers of the "TAB-SMS" service for surveys. An SMS inviting the "TAB-SMS" Customer to respond to a questionnaire via a hypertext link may be sent by OPTILE or RATP. The questionnaire will only relate to the "TAB-SMS" service.
OPTILE and RATP undertake not to use personal data relating to the use of this service for any commercial or promotional purpose whatsoever.
Customer surveys can only be carried out with customers who have given their consent via the hypertext link dedicated to the survey (it being understood that for minor data controllers it is the consent of the legal representative).
Anonymised data relating to customer survey responses to be carried out by OPTILE or RATP will be transmitted to Île-de-France Mobilités, in order to carry out analyses (including statistics) to improve the transport offer and to obtain feedback on this service. Only the data strictly necessary to carry out these statistical analyses and passenger feedback will be communicated to Île-de-France Mobilités.
With regard to validation data, all rights under the Data Protection Act are exercised with the carriers. Data relating to travel is necessarily and compulsorily collected upon receipt of a valid "TAB-SMS" ticket by the Customer, and is subject to processing by the carriers whose purpose is the management of this data, in particular for the detection of fraud. The carriers responsible for this processing are the carriers who are members of the OPTILE association and the RATP, each as far as it is concerned.
9.2 Legal basis for processing
In accordance with Article 6.1 of EU Regulation 2016/679 of 27 April 2016 on the protection of personal data (GDPR) and Law No. 78-17 of 6 January 1978, as amended, relating to information technology, files and freedoms, the collection and processing of this data is legitimised for the following reasons:
- The performance of the contract that constitutes the use of your ticket,
- The performance of a mission relating to the exercise of official authority for the compilation of statistics,
- Legitimate interest in conducting customer surveys, carrying out statistical analyses, as well as combating fraud.
9.3 Transfer of your personal data outside the European Union
ATSUKE, a subcontractor, in charge of routing and sending SMS, hosts on servers located in Switzerland.
9.4 Data retention period
The data is kept for as long as necessary to deliver the service: 4 months. The data must be kept for:
- To allow the carrier's customer service to be able to answer customer questions,
- Validate mobile operators' payout notes;
In case of discrepancies, it may be necessary to reconcile transactions from mobile numbers.
9.5 Access to data
Optile, RATP and their subcontractors take all necessary measures to guarantee the security of the Data they have collected but also their confidentiality, i.e. to ensure that only authorised persons have access to it.
Only persons authorised by virtue of their activities within the competent services in charge of the corresponding processing have access to your Data within the limits of their authorisations.
9.6 Exercising GDPR rights
In accordance with the regulations in force, you have the right to access, rectify, delete, oppose, limit and portability your personal data. You also have the right to lodge a complaint with the CNIL.
You can also send instructions to the DPO in order to define the conditions of use, storage and communication of your personal data after your death.
You can send a request to modify your data by sending an email to the following address:
For Optile:
- by email at [email protected]
- or by writing to the following address: 32 rue de Caumartin – 75009 Paris.
For RATP:
by e-mail to [email protected] or by post, to the Data Protection Officer, 185 rue de Bercy, LT73, 75012 Paris
10. Mediation
In the event of a dispute, and only after a written request has been sent to the customer service department concerned and whose response has not been satisfactory or in the absence of a response within one month, the Customer may resort to mediation to settle their dispute amicably in accordance with the provisions of Article L612-1 et seq. of the Consumer Code.
However, the parties to the dispute remain free to accept or refuse the use of mediation. The solution proposed by mediation is not binding on the parties.
The customer will find on the Optile or RATP website or on the appropriate communication media implemented, the contact details and website address of the competent mediator.
11. Application and evolution of the general terms and conditions of sale and use
These general terms and conditions apply for the duration of the "TAB-SMS" sales service until a new version of the general terms and conditions is published.
The T&Cs are made available to Customers upon request to OPTILE or RATP. They can also be consulted on the https://www.iledefrance-mobilites.fr/titres-et-tarifs website.
Île-de-France Mobilités and the carriers reserve the right to change these General Terms and Conditions of Sale and Use. In this case, the new T&Cs will be brought to the attention of the Clients on the websites https://www.iledefrance-mobilites.fr/titres-et-tarifset will be applicable by operation of law.
In this case, the new general terms and conditions will be brought to the attention of customers by means of publication in the collection of administrative acts of Île-de-France Mobilités, as well as by means of posting on the website https://www.iledefrance-mobilites.fr the Rates section.