General terms and conditions of sale and use (GCVU) of the Navigo Jeunes Weekend pass
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This document only presents the General Terms and Conditions of Sale and Use of the Navigo Jeunes Week-end pass on contactless support (the passes of the Navigo range and the mobile applications offering the Purchasing Service).
Preamble
This document only presents the General Terms and Conditions of Sale and Use of the Navigo Jeunes Week-end pass on contactless support (the passes of the Navigo range and the mobile applications offering the Purchasing Service).
The use of the Navigo Jeunes Week-end pass is subject to the full, complete and unreserved acceptance by the Holder of these General Terms and Conditions of Sale and Use as well as those relating to the medium on which the pass is loaded.
The Navigo Jeunes Week-end pass, created by Île-de-France Mobilité, is S.A.S Comutitres, hereinafter referred to as "Comutitres S.A.S" or "Agence Navigo" in the name and on behalf of Île-de-France Mobilités.
1. Definition
1.1 The name "Cardholder" indicates the person using the Navigo Jeunes Week-end pass.
1.2 The "Personal Space" refers to the personal account of the Account Holder or that of the Payer created on the iledefrance-mobilites.fr website (managed by Île-de-France Mobilités), under the heading "I manage my card" (section managed by Comutitres S.A.S). Refer to the General Terms and Conditions of Use of the site
1.3 The "Île-de-France Mobilités Connect" account refers to the personal account of the Account Holder or that of the Payer created on the mobile applications and the website offering the purchase service.
1.4 The term "Carriers" refers to companies that have entered into a public service contract or delegation with Île-de-France Mobilités for the operation of passenger transport lines.
2. PRESENTATION AND USE
2.1. Presentation
The Navigo Jeunes Week-end pass is a day pass reserved for users under 26 years of age valid for one day on Saturday, Sunday or public holiday, allowing them to travel on the Ile-de-France network in the chosen areas.
2.2. Use
Usable on the entire network of the Île-de-France region, the Navigo Jeunes Week-end pass allows you to travel on the regular public transport lines of the Carriers, including Orlybus, Roissybus and Noctilien night buses as well as on certain local services and Transport on demand, TER or Intercités trains (excluding reservation required) in 2nd class. The courses must be entirely carried out in Île-de-France.
It is not valid on Orlyval, the TGV, or on lines that do not apply the Ile-de-France fare.
2.3. Zoning
It is possible to buy a Navigo Jeunes Week-end pass valid for couples in zones 1-3, 1-5 or 3-5. Navigo Jeunes Week-end passes do not benefit from the "dezoning" of weekends, public holidays and holidays.
2.4. Validity
The Navigo Jeunes Week-end pass is only valid on a Saturday, Sunday or public holiday. It is valid for one day, determined at the time of purchase by the user, from 00:00 to 23:59. For Noctilien, the Navigo Jeunes Week-end pass is valid until the next day 5:59 am from its day of validity. The time taken into consideration is the time of the input validation of the mode of transport used.
3. PRICING
3.1. The pricing of the Navigo Jeunes Week-end pass is set by Île-de-France Mobilités. It can be consulted:
- on the iledefrance-mobilites.fr website, under "Prices"
- on posters in transport places
- on the route calculation website (iledefrance-mobilites.fr) with an indication of the unit price of a journey
- on the Île-de-France Mobilités fare guide
· on the Carriers' websites
3.2. The Navigo Jeunes Week-end pass is sold individually to young people under 26 years of age. The price is defined according to the zoning of the package (full price).
The purchase rates are the same for a Navigo Jeunes Week-end pass, whether it is purchased in addition to a pass already present on the contactless device or individually.
3.3. A maximum of two Navigo Jeunes Week-end passes are issued at the same time of purchase.
4. PURCHASE AND LOADING
4.1. Sale period
The Navigo Jeunes Week-end pass is on sale 6 days before its validity date and until the same day (until 11:59 p.m.).
4.2. The package price is payable in cash at the time of purchase.
4.3. The Navigo Jeunes Week-end pass can be loaded onto a Navigo, Navigo Découverte, Navigo Annuel, Navigo Easy, Navigo imagine R pass:
- at the ticket offices and on the vending machines of the Carriers
- at the authorized merchants of the Carriers
- from the mobile apps offering the Purchasing Service
The Navigo Jeunes Week-end pass can also be loaded on your phone from the mobile applications offering the Purchase Service.
See the General Terms and Conditions of Use of the Telephone as a title medium.
4.4. Cohabitation
The "cohabitation" of different tickets or contracts is defined as the possibility of loading these tickets or contracts on the same pass. The rules for the cohabitation of securities and contracts are available on the iledefrance-mobilites.fr website.
5. VALIDATION
5.1. The Holder of a Navigo Jeunes Week-end pass must systematically validate the support containing their pass on the Carriers' validation devices before each journey when entering the network and/or boarding the vehicle, but also, where applicable, during connections and exit, under penalty of being in violation.
5.2. The validation of the Navigo Jeunes Week-end pass allows the travel of one person only.
5.3. It is not possible to validate several Navigo Jeunes Week-end passes on the same contactless device to allow several people to travel on the same route.
5.4. If the Holder forgets their contactless device, they must purchase a ticket to travel. This is not refunded.
6. CONTROL
6.1. In the event of an inspection, the Account Holder must present the contactless document on which the Navigo Jeunes Week-end pass validated at the entrance is loaded, as well as proof of identity mentioning the date of birth of the Account Holder.
6.2. Failure to comply with the principles of systematic validation (Article 5) and/or the rules of use of the Navigo Jeunes Week-end pass (Article 2) will result in the payment of a fixed compensation and any associated administrative costs in accordance with the regulations applicable to public passenger transport services in the Île-de-France region.
6.3. If the Carrier fails to pay within two months of the offence, the offender is liable to pay the increased fixed fine collected by the Treasury (Article 529-5 of the Code of Criminal Procedure).
7. AFTER-SALES SERVICE
7.1. Modification of Package Zones
Changing the zones of a Navigo Jeunes Week-end pass is possible until the end of the validity of the pass, on request, provided that the price of the chosen pass is higher than or equal to that of the original pass. The customer pays the price difference between the two packages.
The change can be made at all Carriers' ticket offices, RATP counters and Navigo SNCF Service Desks or on automatic sales machines.
Changing the pass for a Navigo Jeunes Week-end pass that is cheaper than the one charged on the pass is not authorised and can only be processed in the context of a refund (see article 7.3).
Changing the zones of a Navigo Jeunes weekend pass loaded on a phone is not possible and can only be processed in the context of a refund before the start of its validity (see article 7.3).
7.2. Modification of the validity date
Changing the validity date of a Navigo Jeunes Week-end pass is possible free of charge until the day before the day on which the pass is valid.
The change can be made at all Carriers' ticket offices, RATP counters and Navigo SNCF Service Desks or on automatic sales machines. Refund of unused passes.
Changing the validity date of a Navigo Jeunes Week-end pass loaded on a phone is not possible and can only be processed in the context of a refund before the start of its validity (see article 7.3).
7.3. Refunds for unused passes
A Navigo Jeunes Week-end pass can only be fully refunded if the cancellation is made up to the day before the day on which the pass is valid.
The cancellation of the pass can be done at all Carriers' ticket offices, RATP counters and Navigo SNCF Services Ticket Offices. Proof of cancellation is given to the holder.
The request for a refund accompanied by the proof of cancellation must be sent by the Package Holder to the carrier who made the cancellation:
- Either to RATP – Customer Service – TSA 81250 - 75564 Paris Cedex 12
- Either to SNCF – via the form: https://www.transilien.com/fr/nous-contacter
The refund is made by letter, cheque or bank transfer within 2 months.
For a Navigo Jeunes weekend pass loaded on a phone, the cancellation of the pass can only be made from the mobile applications offering the Purchase Service before the start of the validity of the pass. The refund is made to the bank card used for the purchase.
7.4. Loss/theft
In the event of loss/theft of the contactless media, no replacement or troubleshooting solution will be offered.
7.5. Contactless Support Malfunction
In the event of a malfunction of the support, if it is legible, the replacement of the package is possible free of charge. It is loaded on another pass among those specified in Article 4.3. If the media cannot be read, the package can be replaced, free of charge, upon presentation of proof of purchase or modification bearing the number of the defective media. The pass is then recharged on another pass among those specified in article 4.3.
This operation can be carried out at all Carriers' ticket offices, RATP counters and Navigo SNCF Service Counters.
In all other cases, no refund solution can be offered.
7.6. Malfunction of a title loaded on a phone
In the event of a malfunction during the validation of a ticket loaded on a phone, the cancellation of the sale is possible if strictly no validation could be carried out with this phone and its SIM card beforehand. The request to cancel the Navigo Jeunes Week-end pass can only be made via the mobile application offering the Purchase Service. The refund will then be made to the credit card used for the purchase.
8. TERMS OF USE OF THE MEDIUM
The Account Holder undertakes to comply with the precautions taken when using the medium they use to ensure its proper functioning. These rules are set out in the General Terms and Conditions of Sale and Use of each medium, and available on iledefrance-mobilites.fr.
9. INFORMATION RELATING TO PERSONAL DATA
As part of the performance of Navigo Jeunes Weekend contracts, the Personal Data of the Account Holder and the Payer are processed by various data controllers who are concerned about the protection of their privacy and respect for their personal life.
Île-de-France Mobilités processes Personal Data in the context of:
· the subscription and management of the contract;
· institutional communication and commercial and non-commercial communication;
· Carrying out statistical analyses.
In addition, processing for the purpose of preventing and managing unpaid bills, theft and loss of transport tickets as well as the fight against fraud, may result in a rejection of the transaction or a termination of the package.
The Carriers process Personal Data in connection with:
· the management of operations and transactions carried out on the Carrier's sales front;
· the management of validation and the resulting data, in particular the invalidation of fraudulent securities;
· the fight against offences against the Transporters' police, the control of tickets, the ticketing and the recovery of fines;
· commercial and non-commercial prospecting operations in compliance with the regulations in force;
· statistical analyses to improve the transport offer and the services offered by the Carrier;
· the management of customer complaints related to the use of the Carriers' network.
· Personal Data relating to the Account Holder and the Payer allowing them to be identified are referred to as "Data" below.
9.1 Processing for which Île-de-France Mobilités is the data controller
9.1.1 What Data is collected?
The Data collected by Île-de-France Mobilités in the context of the performance of the contract are as follows:
· Identification Data;
· Personal Life Data;
· Economic and Financial Data;
· Health Data;
· Infringement Data.
9.1.2 Why is the Data collected?
The Data collected is subject to automated processing, for which Île-de-France Mobilités is the data controller, and the purposes of which are listed in the preamble to Article 9.
9.1.3 Why is the collection and processing of this Data lawful?
The collection and processing of this Data is possible:
· on the basis of the performance of the contract and the consent of the Holder and the Payer for: the management of the contract/service and the production of statistics;
· on the exercise of a public service mission of Île-de-France Mobilités for the sending of so-called institutional non-commercial communications;
· with the consent of the Data Controller and the Payer for the sending of commercial communications.
9.1.4 How long does Île-de-France Mobilités keep this Data?
Île-de-France Mobilités keeps the Customer Data specific to Navigo Jeunes Weekend passes during the execution of the contract as well as until the end of the applicable limitation periods.
In order to verify eligibility for the conditions of access to the ticket, only the proof of identity transmitted from the Personal Space on the Île-de-France Mobilités website is kept for the time it takes to create the account and the associated services that require these proofs.
9.1.5 Who may have access to this Data?
9.1.5.1 In the context of the Processing Defined above
The Data is intended for Île-de-France Mobilités, Comutitres S.A.S, its service providers and contractual partners, public transport companies in the Île-de-France region, institutional funders, polling and statistical institutes, and companies carrying out surveys relating to transport in the Île-de-France region.
The Data resulting from operations carried out on the online services of entities offering Multimodal Digital Services are intended for Île-de-France Mobilités, its subsidiary, its service providers and contractual partners and the Holder of the Multimodal Digital Service concerned by the operation.
9.1.5.2 In the context of exchanges between Île-de-France Mobilités and its Partners
Île-de-France Mobilités Partners offer services to some of their Users who subscribe to public transport. To check the validity of the subscription, the Partner asks Île-de-France Mobilités. On the occasion of these queries, the Partner transmits the Annual Navigo pass number (or customer number) and the User's date of birth to Île-de-France Mobilités. Île-de-France Mobilités sends a return code to the Partner, without any Personal Data.
The Île-de-France Mobilités Partner undertakes to request the User's consent for the transmission of this Data to Île-de-France Mobilités. All processing allowing the implementation of the service offered by the Partner is under the responsibility of the Partner.
The Partner undertakes to use the User's Annual Navigo pass number (or customer number) and date of birth only for processing purposes for which this information is mandatory, and only within the framework of the objectives defined jointly with Île-de-France Mobilités.
9.1.6 Transfer of Data outside the European Union
Data concerning the Payer and the Account Holder, or their legal representative, are communicated for management purposes to Île-de-France Mobilités' subcontractors established outside the European Union (Madagascar and/or Côte d'Ivoire).
In this regard, only Data relating to identification, personal and professional contact details, and the subscription contract will be transferred.
These Data transfers are governed by cross-border flow agreements established in accordance with the standard contractual clauses issued by the European Commission or Binding Corporate Rules (BCRs).
9.2 Processing for which the Carriers are responsible for processing
9.2.1 What Data is collected?
The Data collected by the Carriers as part of their processing are the following:
· Identification Data;
· Economic and Financial Data;
· Infringement Data;
· Validation Data.
9.2.2 Why is the Data collected?
The Data collected is subject to automated processing, for which the Carriers are responsible for processing, and the purposes of which are listed in the preamble to Article 14.
9.2.3 Why is the collection and processing of this Data lawful?
This processing is carried out in the context of:
· the performance of the contract, a legal obligation (management of customer complaints, control and fines);
· the consent of the Account Holder and the Payer (commercial prospecting) or
· the legitimate interest pursued by the data controller (non-commercial communication, commercial communication for similar goods and services, anonymised statistical studies).
9.2.4 How long do Carriers keep this Data?
The retention rules implemented by the RATP and the SNCF are:
· The Data is kept for a period that may differ depending on the purposes for which it is processed.
· The nominative traces of the movements (timestamp - place of validation - pass number) are only kept for a few hours. Beyond that, the data is anonymised for statistical purposes. Only the daily cumulative number of validations carried out at the entrance and/or exit of the rail networks for the current month and the previous month (without a place of validation) is kept for the quality monitoring of Navigo passes.
· The Data necessary for the processing of complaints is kept for a period of three years from the closure of the file.
· Data related to operations carried out on the sales front are kept for a maximum period of two years, from the date of the operation.
· The Data collected in the context of the establishment of infringements is kept for a period of up to six years from the commission of the offence, depending on the type of offence and the follow-up given.
· Data collected for prospecting and communication purposes is kept for a period of three years from the last contact of the person concerned or until the withdrawal of his or her consent.
The Data retention periods of the processing carried out by the other Carriers can be found on the latter's website.
9.2.5 Who may have access to this Data?
As part of this processing, the Data is only shared with their subcontractors, Île-de-France Mobilités and Comutitres S.A.S, in order to carry out statistical analyses enabling them to improve the transport offer and the services offered by the Carriers. Only the Data that is strictly necessary to carry out these statistical analyses is communicated.
For the purposes of statistical traffic analysis, Île-de-France Mobilités is the recipient of the previously anonymised Validation Data.
9.2.6 Transfer of Data outside the European Union
The Carriers undertake to do everything possible to avoid transfers outside the European Union and the appropriate country.
In the event that such transfers are envisaged for the future, the Carriers undertake to take guarantees from their subcontractors in order to ensure an adequate level of protection of the Data transferred and to supervise the transfers by the mechanisms provided for by the regulations in force.
9.3 What are the rights of the Data Controller and the Payer over their Data and how can they be exercised?
The Data Controller and the Payer each have the right to access, rectify, delete, limit, portability, oppose for legitimate reasons, to define advance directives relating to the fate of their Data after their death as well as the right to lodge a complaint with the CNIL.
To exercise their rights, the Account Holder and the Payer may send their request with the specification of the right(s) concerned by their request, the scope of their request (product, Île-de-France Mobilités account or all processing). Accompanied by their contact details, their customer number and elements to prove their identity.
The Account Holder and the Payer may send the request to the following addresses depending on the processing concerned:
· processing for which Île-de-France Mobilités is the data controller:
o to the postal address: Île-de-France Mobilités – 39bis 41 rue de Châteaudun – 75009 Paris;
o or to the e-mail address: [email protected].
· processing for which the Carriers are responsible for processing:
o the Account Holder and the Payer may contact the Carriers directly via their institutional websites;
o or to the RATP postal address: RATP Data Protection Officer – 54 Quai de la Rapée – LAC LT73 – 75599 Paris Cedex 12 or to the e-mail address: [email protected] ;
o or to the SNCF postal address: DPO - Performance Department - Legal and Compliance Department - WILSON Campus – 9 rue Jean Philippe Rameau CS20012 – 93212 Saint Denis or via a form dedicated to online requests to exercise law: https://sncf-portail.my.onetrust.com/webform/8cf4ca11-20b3-4a48-94e4-24d6e95ff839/f1a5d06d-c8aa-40b3-9831-c16baacd6a10 ;
o or to the OPILE's postal address: DPO OPTILE – 32, rue de Caumartin – 75009 Paris.
If the Registrant is a minor under the age of 15 or an adult under guardianship or guardianship, his/her legal representative may exercise all the rights listed. Proof of the legal representation of the minor or protected adult will be requested.
10. MEDIATION
In the event of a dispute, and only after a written request has been sent to the customer service department concerned and whose response has not been satisfactory or in the absence of a response within one month, the customer may resort to mediation to settle the dispute amicably.
However, the parties to the dispute remain free to accept or refuse the use of mediation. The solution proposed by mediation is not binding on the parties.
The customer will find on the RATP, SNCF and Optile websites, from their agents or on the appropriate communication media implemented by each of them, the contact details and address of the website of the competent mediator to which each Carrier belongs, the customer being able to refer the matter to the mediator of his choice.
11. CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE
The Syndicat des Transports d'Île-de-France and the Carriers reserve the right to change these General Terms and Conditions of Sale and Use. In this case, the new general terms and conditions will be brought to the attention of customers by means of publication in the collection of administrative acts of the Syndicat des Transports d'Île-de-France, as well as by means of posting on the websites navigo.fr, optile.com, ratp.fr, transilien.com.