General Terms and Conditions of Sale and Use (GTCSU) of the Paris 2024 ski pass

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PREAMBLE

This document only presents the General Terms and Conditions of Sale and Use of the Paris 2024 pass on contactless media (Navigo Easy passes and mobile applications offering the purchase service) and on magnetic cardboard ticket. The use of the Paris 2024 package is subject to the full, complete and unreserved acceptance by the user of these General Terms and Conditions of Sale and Use as well as those relating to the medium on which the package is loaded.

The Paris 2024 package, created by Île-de-France Mobilités, is managed by Comutitres S.A.S, hereinafter referred to as "Comutitres S.A.S." or "Agence Navigo" acting in the name and on behalf of Île-de-France Mobilités.

1 DEFINITIONS

1.1 The name "Cardholder" indicates the person using the Paris 2024 package.

1.2 The term "Carriers" refers to companies that have entered into a public service contract or delegation with Île-de-France Mobilités for the operation of passenger transport lines.

2 PRESENTATION AND USE

2.1 Presentation

The Paris 2024 pass is sold on cardboard tickets (1-day version only), on the Navigo Easy pass, and on the Île-de-France Mobilités, Paris 2024 Public Transport applications, as well as on Multimodal Digital Services.

The Paris 2024 package can only be used between 20 July 2024 and 8 September 2024 inclusive. Paris 2024 passes can no longer be used after 8 September 2024, even if there are still unused days.

This is valid in its version on contactless media, depending on the choice at purchase, for 1, 2, 3, 4, 5, 7 or 14 consecutive days from the first validation on the public transport network under the jurisdiction of Île-de-France Mobilités.

Note that on a cardboard magnetic ticket, it is only available in a 1-day version.

2.2 Use

Usable on the public transport network under the jurisdiction of Île-de-France Mobilités, the Paris 2024 pass allows you to travel in all areas of the Île-de-France network, on:

  • Regular public transport lines of the carriers (metro, RER, Transilien, tram and bus).
  • The OrlyBus and RoissyBus lines.
  • Orlyval, only in its version on a contactless medium.
  • Noctilien night buses.
  • Some local services and Transport on demand.
  • TER or Intercités trains (excluding reservation required) making stops in Île-de-France in 2nd class.

The courses must be entirely carried out in Île-de-France.

It is not valid on:

  • The TGV,
  • Lines that do not apply Ile-de-France fares, in particular the shuttles serving the Le Bus Direct and VEA Disney airports and the OpenTour and Cars Rouges tourist buses.

2.3 Temporal validity

The Paris 2024 pass can only be used between 20 July 2024 and 8 September 2024: it is valid from the first validation, i.e. from the day of the first validation by the holder, until the last day of the duration chosen at the time of purchase at 11:59 p.m.
For Noctilien night buses, the Paris 2024 pass is valid until the day after the last day of validity at 5:59 am. The time taken into consideration is the time of the input validation of the mode of transport used.

3 PRICING

3.1 Pricing is decided by Île-de-France Mobilités. It can be consulted:

  • On the www.iledefrance-mobilites.fr website, under Prices
  • On the displays in the places of transport and purchase of the Paris 2024 pass;
  • On the Île-de-France Mobilités fare guide.
  • On the Carriers' websites.

3.2 The current rate is inclusive of VAT for the general public (Full Price).

4 PURCHASE AND LOADING

4.1 Period of sale

In its contactless format, this ticket will be marketed from February 2024 to the end of August 2024 on the Navigo Key Accounts Agency website, from May 2024 to 8 September 2024 on mobile applications offering this shopping service and from July 2024 to 8 September 2024 at the station or at the Carriers' station.

In its cardboard magnetic ticket format (1-day version only), this ticket will be marketed from July 18, 2024 to September 8, 2024.

Regardless of the date of purchase, this ticket will be valid during the period of the Paris 2024 Olympic and Paralympic Games on the following dates: from 20 July to 8 September 2024.

4.2 The package price is payable in cash at the time of purchase.

4.3 The Paris 2024 pass can be purchased and loaded onto a Navigo Easy pass:

The Paris 2024 package is also sold and loaded directly on your phone from the mobile applications offering the purchase service. See the General Terms and Conditions of Use of the Phone as a Title Medium available on iledefrance-mobilites.fr.

The Paris 2024 pass can also be purchased on a cardboard magnetic ticket (1-day version only) at ticket offices and on some of the carriers' vending machines.

4.4 On mobile applications, the Paris 2024 pass can be purchased with or without Ile-de-France Mobilités Connect identification.

4.5 Co-location and Priority
The "cohabitation" of different tickets, contracts or packages is defined as the possibility of loading these different tickets, contracts or packages on the same pass. It is not possible to have two Paris 2024 packages coexist on the same medium. The Rules for the Cohabitation of Securities and Contracts are available on the iledefrance-mobilites.fr website .
When a Paris 2024 pass coexists on a vehicle with a single ticket (ticket +, OrlyBus, RoissyBus), it is the Paris 2024 pass that will be validated first (the Paris 2024 pass is "priority" over single tickets). On the other hand, when it coexists with a dated pass (for example Navigo Month, Navigo Week, etc.), it is the dated pass that has priority during its validity period.

5 VALIDATION

5.1 The Account Holder must systematically validate the support containing their Paris 2024 pass on the Carriers' validation devices before each journey when entering the network and/or boarding the vehicle, but also, where applicable, during connections and exit, under penalty of finding themselves in violation.

5.2 The validation of the Paris 2024 package allows the travel of one person only.

5.3 In the event of forgetting or losing their ticket, the Holder must purchase another ticket, at the risk of finding themselves in violation. This will not be refunded.

6 CONTROL

6.1 In the event of an inspection, the Account Holder must present the medium on which the Paris 2024 pass validated when entering the network is loaded. In the event of a ticket loaded on a phone, the Holder must present their phone turned on, with NFC activated, in front of the control equipment.

6.2 Failure to comply with the principles of systematic validation (cf. art. 5) and/or the rules of use of the Paris 2024 pass (cf. art. 2) shall result in the payment of a fixed compensation and any associated administrative fees in accordance with the regulations applicable to public passenger transport services in the Île-de-France region.

If the offender fails to pay the offence within three months of the offence, he or she is liable to pay the increased fixed fine collected by the Treasury (Article 529-5 of the Code of Criminal Procedure).

7 AFTER-SALES SERVICE

7.1 The Paris 2024 package, even if not used, cannot be modified, exchanged or refunded.

7.2 Loss/Theft:

In the event of loss/theft of the medium on which the package is loaded, please refer to the corresponding T&Cs, available on the iledefrance-mobilites.fr website.

7.3 Carton Ticket Malfunction

In the event of demagnetisation, the cardboard ticket can be exchanged at a ticket office in the station or station. In all other cases, no exchange or refund solution can be offered.

7.4 Malfunction of the contactless pass (excluding purchase via Navigo Key Accounts Agency)

In the event of a malfunction of the support, only if it is legible or if the user has proof of purchase of the package containing the defective device number, the replacement of the package is possible free of charge. The customer will then be given a new Paris 2024 pass on another Navigo Easy pass or a breakdown coupon for a duration depending on the number of days elapsed since the date of purchase on the receipt. This operation can be carried out at all the carriers' ticket offices, RATP counters and Navigo SNCF Service Counters (replacement system imposed depending on the location). In all other cases, no exchange or refund solution can be offered.

7.5 Malfunction of a plan loaded on a phone

In the event of a malfunction during the validation of a ticket loaded on a phone, the cancellation of the sale is possible if strictly no validation could be carried out with this phone and its SIM card beforehand. The request to cancel the Paris 2024 package can only be made from the mobile application offering the purchase service. The refund will then be made to the credit card used for the purchase.

7.6 Limitation of the number of refunds for fares loaded on a phone:

The number of voucher refunds is limited to three per year for a customer, regardless of the voucher that has been refunded. Requests for refunds of tickets before the start of the validity of the passes are not counted towards this limit.

7.7 For purchases via the Navigo Key Accounts Agency, in the event of a malfunction of the Navigo Easy support, it can be replaced at a carrier counter in accordance with the Navigo Easy Pass T&Cs, but the pass cannot be replaced. The user must contact Agence Navigo Grands Comptes to find out the terms and conditions of after-sales service.

8 TERMS OF USE OF THE STAND

The user undertakes to respect the precautions taken when using the medium he uses to allow it to function properly. These rules are set out in the General Terms and Conditions of Sale and Use of each medium, and available on iledefrance-mobilites.fr.

9 MISCELLANEOUS PROVISIONS

9.1 For passes purchased on the Navigo Grands Comptes Agency website, the Agency can be contacted directly via the websites (https://grands-comptes.iledefrance-mobilites.fr or Pass Paris 2024 | Île-de-France Mobilités (iledefrance-mobilites.fr depending on the site of purchase).

9.2 For passes purchased from a mobile application, the Navigo Agency must be contacted directly from the application used to purchase the ticket.

10 INFORMATION ON PERSONAL DATA

10.1 The sale of Paris 2024 ski passes on contactless media does not collect specific personal data, except for purchases on a telephone with account creation.

Purchase and management are handled by a medium for which data is stored and framed as part of the medium. The data collected is subject to automated processing, the purpose of which is the management of Navigo passes and passes. They depend on the device on which the package is loaded or the mobile application offering the ticket purchase service, if the package was purchased and stored on a phone. Refer to the conditions in effect either:

  • The General Terms and Conditions of Sale and Use of the Navigo Easy pass.
  • The General Terms and Conditions of Use of the Telephone as a Title Medium.

10.2 The GTCSU are available on the iledefrance-mobilites.fr website.

11 MEDIATION

These General Terms and Conditions of Sale and Use are subject to French law. In the event of a dispute, and only after a written request has been sent to the customer service department concerned and whose response has not been satisfactory or in the absence of a response within one month, the customer may resort to mediation to settle the dispute amicably. However, the parties to the dispute remain free to accept or refuse the use of mediation. The solution proposed by mediation is not binding on the parties. The customer will find on the RATP, SNCF and Optile websites, from their agents or on the appropriate communication media implemented by each of them, the contact details and address of the website of the competent mediator to which each Carrier belongs, the customer being able to refer the matter to the mediator of his choice.

12 CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE AND USE

Île-de-France Mobilités and the carriers may be required to change these General Terms and Conditions of Sale and Use. In this case, the new general terms and conditions will be brought to the attention of customers by means of publication in the collection of administrative acts of Île-de-France Mobilités, as well as by means of posting on the websites www.iledefrance-mobilites.fr., optile.com, ratp.fr, transilien.com.