1 – Presentation and Conditions of Obtaining
1.1. The Navigo Découverte pass consists of a smart card, a Nominative Transport card and a case. The same 6-digit number is printed on the smart card and on the Nominative Transport Card. The two cards are strictly personal, non-transferable and inseparable. They should always be used and presented together. The holder is not registered in a file.
1.2. The Navigo Découverte pass is the property of the Syndicat des Transports d'Île-de-France and the carriers RATP, SNCF Mobilités and Optile (agent of the private operators), hereinafter referred to as "the carriers".
1.3. To be valid, the holder must write their first and last name, stick their photo (front, bareheaded, neutral background, unused, unscanned, not photocopied) and affix the self-adhesive flap to the Nominative Transport Card.
1.4. The Navigo Découverte pass can be used in the Île-de-France region on the carriers' networks.
1.5. The Navigo Découverte pass is used to support the following packages:
- Navigo Monthly or Week pass,
- Navigo Day Pass
- Navigo Youth Weekend Pass
whose current General Terms and Conditions of Sale and Use (GTCSU) are available here.
1.6. The Navigo Découverte pass is distributed, at the price including VAT set by the Syndicat des Transports d'Île-de-France:
- at RATP and SNCF ticket offices and at all RATP counters
- at RATP dealers and Optile companies
The pass is handed over immediately without identity or address checks.
1.7. The Navigo Découverte pass is issued without a ticket.
2 – Conditions of use of the Navigo Discovery Pass
2.1. The Navigo Découverte pass alone without a valid pass or the Nominative Transport Card alone is not a transport ticket.
2.2. To travel, the holder of a Navigo Découverte pass must have previously loaded it with a ticket and validated it on the carriers' validation devices before each journey when entering the network and/or boarding the vehicle, but also, where applicable, during connections and exit, under penalty of being found in violation.
2.3. During the checks, the Navigo Découverte pass must be presented with a valid pass or contract and validated. Failing this, the contractor is liable for a lump sum compensation in accordance with the regulations applicable to public passenger transport services.
2.4. The validated Navigo Découverte pass loaded with a current ski pass, as well as the Nominative Transport Card (not crossed out, not overloaded, photo not taken off, flap affixed) must be presented together at the time of the inspection. Any irregular use of the Navigo Découverte pass observed during a check will result in the payment of a lump sum compensation in accordance with the regulations applicable to public passenger transport services.
2.5. Any fraudulent use of the Navigo Découverte pass (forgery, counterfeiting, use by a third party), found during an inspection, will result in the immediate withdrawal of the pass and may give rise to legal proceedings.
3 – Loss or theft
3.1. In the event of loss or theft of the Navigo Découverte pass or one of the two components of it (smart card or Nominative Transport Card), no card can be replaced or refunded. The passes contained in the Navigo Découverte pass are neither replaced nor refunded.
3.2. In the event of loss or theft of one of the two components of the Navigo Découverte pass, it is no longer valid and no longer allows you to travel.
3.3. In all cases, in order to travel, the holder must acquire a new ticket.
4 – Defective or deteriorated pass
4.1. In the event of a proven malfunction of the Navigo Découverte pass, the holder must go to the carriers' sales agency, certain RATP counters or Navigo SNCF Services Desk(1).
4.1.1. When the chip on the pass is legible and it contains a valid (or future) pass, the holder will be given a breakdown voucher allowing the holder to travel until the end of the validity of the pass(es) initially loaded on their pass, unless it is a Navigo Day pass which cannot be replaced under any circumstances.
4.1.2 Beyond that, to continue travelling, the holder must buy a new Navigo Découverte pass which can be refunded if the deterioration is not due to him. The terms of this refund will be indicated to him by the carrier's sales agent.
4.1.3 When the chip on the pass is illegible, it is not possible to give the holder a roadside assistance ticket allowing him to travel, he must buy a new ticket.
The new ticket purchased may be reimbursed if the deterioration of the replaced Navigo Découverte pass is not due to him. The terms of this reimbursement will be indicated to him by the commercial agent
of the carrier.
4.2 The refund request provided and stamped by the carrier must be accompanied by the deteriorated pass, the Nominative Transport Card and proof of purchase.
It must be sent to the carrier who made the replacement:
- or to RATP – Customer Service – TSA 81250 – 75564 Paris Cedex 12
- either to SNCF – via the form: https://www.transilien.com/fr/nous-contacter;
or by post:
SNCF Transilien CS 61139 80001
AMIENS CEDEX 1
4.3 Please note: if the Navigo Découverte pass contains a Navigo Day pass, it cannot be reconstituted under any circumstances. It may be reimbursed in accordance with the General Terms and Conditions of Sale and Use of the Navigo Day Pass in force available on navigo.fr.
5 – Renewal of the pass
Carriers reserve the right to renew the Navigo Découverte pass
for technical or commercial reasons.
6 – Partnerships
Navigo Découverte passes can be used as part of certain services provided by the sustainable mobility partners of the Syndicat des Transports d'Île-de-France. The carriers and the Syndicat des Transports d'Île-de-France decline all responsibility relating to the use of the Navigo Découverte pass in the context of an application that has not been the subject of a partnership agreement with the Syndicat des Transports d'Île-de-France. The partner remains solely responsible for the contractual commitments made to the holder of the Navigo Découverte pass.
7 – Precautions for using the pass
The Navigo Découverte pass has a microprocessor chip and a radio antenna whose proper functioning depends on a few basic precautions of use that the holder undertakes to respect. In particular, it must not subject the Navigo Découverte pass to twisting, bending, cutting, high or low temperatures, electromagnetic effects, a high level of humidity and any other treatment that is manifestly inappropriate for the proper functioning of the Navigo Découverte pass. It is strongly recommended to leave the Navigo Découverte pass in a protective case.
8 – Application of the general terms and conditions of use
The Syndicat des Transports d'Île-de-France and the carriers reserve the right to change these General Terms and Conditions of Sale and Use.
In this case, the new general terms and conditions will be brought to the attention of customers by means of publication in the collection of administrative acts of the Syndicat des Transports d'Île-de-France as well as on the websites www.navigo.fr, www.optile.com, www.ratp.fr, www.transilien.com and/or by means of posters in buses and/or stations and/or trams.
(1) List of RATP sales agencies and club counters and Navigo SNCF Service Counters on www.optile.com, www.ratp.fr, www.transilien.com
The use of the Navigo Découverte pass is subject to the full, complete and unreserved knowledge and acceptance by the holder of these General Terms and Conditions of Sale and Use as well as those relating to the ticket loaded on the Navigo pass.
The name "holder" indicates by name the person whose photo and surname/first name(s) appear on the Nominative Transport card.
The holder of a Navigo Découverte pass is not registered in any file.