Data privacy

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Information notice relating to personal data.

From its websites, Île-de-France Mobilités, in its role as data controller, may collect and process information identifying you (for example: your name, your personal details, your IP address). This information is hereinafter referred to as "Personal Data" or "Data".

Data protection is essential to build a relationship of trust. To this end, Île-de-France Mobilités constantly monitors compliance with legal rules - the General Data Protection Regulation 2016/679 of 27 April 2016 and the Data Protection Act 78-17 of 6 January 1978 as amended - on the protection of personal Data and intends to ensure responsible governance of its computer files as well as the greatest transparency on the Data processing it operates. As such, Île-de-France Mobilités has appointed a Personal Data Protection Officer (or DPO). He ensures that the processing of Personal Data implemented by Île-de-France Mobilités complies with applicable regulations.

This information notice explains why Île-de-France Mobilités may collect your Data, how your Data will be used and protected, how long it will be kept and the rights you have.

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Who are the persons whose Data are collected?

Visitors to the websites managed by Île-de-France Mobilités.

What Data does Île-de-France Mobilités use and where does it come from?

Only identification, contact and connection Data will be collected by Île-de-France Mobilités in the context of the services offered on the websites managed by Île-de-France Mobilités. All Data collected will be provided by visitors to the site.

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For what purposes and on what basis is your Data collected and used? 

Contact Form

By filling in our contact forms, you consent to Ile-de-France Mobilités collecting and processing your Data in order to identify you and respond to your request.

Subscription to project information

By registering for a project information, you consent to Île-de-France Mobilités collecting and processing your Data in order to identify you and send you information relating to this project.

Subscribe to Île-de-France Mobilités alerts (emails)

By subscribing to our alerts, you consent to receive information related to Île-de-France Mobilités by email. You may unsubscribe at any time by clicking on the link provided for this purpose in each of our communications.


The "Join us" section allows you to apply online to our job offers and gives you information about our recruitment process.

Cookies and other tracers

A "cookie" is a string of information, usually small and identified by name, that may be sent to your browser by a website you visit. Your web browser will store it for a certain period of time, and will send it back to the web server each time you reconnect to it. Cookies have multiple uses: they can be used to memorize your customer identifier with a merchant site, the current contents of your shopping cart, an identifier allowing to trace your navigation for statistical or advertising purposes, etc...

Cookies for audience measurement

In order to adapt the site to the demands of its visitors, we measure the number of visits, the number of pages viewed as well as the activity of visitors on the site and their frequency of return. This data is collected anonymously.

Third-party cookies to enhance the site's interactivity

The websites of Île-de-France Mobilités rely on certain services offered by third party sites. These include in particular :

  • Sharing buttons (twitter, Facebook, LinkedIn)
  • Tweets lists (Twitter)
  • Videos broadcasted on the site (youtube, dailymotion)

These features use third-party cookies directly deposited by these services. During your first visit to the Île-de-France Mobilités websites, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are deposited only if you accept them or if you continue your navigation on the site by going to a second page of the visited website. You can at any time inform yourself and set your cookies to accept them by going to the personal data page for the site and the legal notice pages for all other sites managed by Île-de-France Mobilité You can indicate your preference either globally for the site, or service by service.

Who has access to your Data?

Île-de-France Mobilités takes all necessary measures to guarantee the security of the Data it has collected but also its confidentiality, i.e. to ensure that only authorized persons have access to it.

Only those persons who are authorised because of their activities within the competent departments of Île-de-France Mobilités, in charge of the corresponding processing, have access to your Data within the limits of their authorisation.

Likewise, our service providers may have access to your Data as needed and in a secure manner in the context of the performance of their services.

Certain authorities will also be given access to your Data, in accordance with applicable laws and regulations.

How long is your Data kept?

Your Data is kept in accordance with the legal time limits in force.

What are your rights over your Data?

Within the limits and conditions permitted by the regulations in force, you can :

  • Access all of your Data;
  • Rectify, update and delete your Data, subject to legitimate reasons;
  • Oppose the processing of your Data for legitimate reasons and the processing of your Data for prospecting purposes without any reason;
  • Request the portability of your Data, for processing based on your consent or on the execution of a contract concluded or to be concluded;
  • Request a limitation of the processing we carry out in relation to your Data;
  • Withdraw your consent at any time (for any processing subject to your consent);

File a complaint with a competent supervisory authority, namely that of the country of the European Economic Area in which your habitual residence, or your place of work or the place where the alleged violation of the regulations would have been committed (in France, the CNIL).

In addition, you have the possibility to communicate to us instructions relating to the conservation, erasure and communication of your Data after your death, which instructions may also be registered with a "certified digital trusted third party". Such instructions may designate a person to carry them out. If not, your heirs will be designated.

How to exercise your rights?

To exercise your rights, please contact our Data Protection Officer by e-mail or post, indicating your surname, first name, contact details and providing a copy of your identity document.

Délégué à la Protection Des DonnéesPostal address:

Île-de-France Mobilités,
41 rue de Châteaudun,
75009 Paris
E-mail : [email protected]