In 2023, 142,240 passengers were surveyed in transport to share your vision of the Ile-de-France network.
Discover the result of the survey in eight key infographics.
2023 perception survey: what do passengers think of public transport in Île-de-France?
Published on
Every year, Île-de-France Mobilités gives the floor to passengers during a major survey to assess the perception of the public transport network in the Paris region.
Quality of service survey on the RATP network
89,5 %, c'est le score annuel de satisfaction du réseau RATP perçu par les voyageurs réguliers interrogés
In the metro, what do Ile-de-France passengers think of the customer journey?
La ligne de métro 1 remporte le meilleur score avec 91,3 % de satisfaction
And on the bus network and TVM?
On the tram network, the T6 line comes in first place with 90% satisfaction
What about the RER lines?
Quality of service survey on the SNCF network
78,4 %, c'est le score annuel de satisfaction du réseau SNCF perçu par les voyageurs réguliers interrogés
What is the perception of the customer journey on the Transilien lines?
And in situations of disrupted traffic?
And what do Ile-de-France passengers who have experienced a disrupted situation in transport in the last two days on the RATP and SNCF network think?
Île-de-France Mobilités conducts two surveys per year to question your satisfaction and develop their network.
See you soon for a next investigation.