2025 Action Plan

Published on

On this page, all the information on Île-de-France Mobilités' 2025 action plan for digital accessibility.

Introduction

Article 47 of Law No. 2005-102 of 11 February 2005 on "equal rights and opportunities, participation and citizenship of persons" makes it mandatory for any online public communication service to be accessible to all citizens, whether or not they have a disability (visual, auditory, motor, dys disorder...).

This provision concerns websites, intranets, extranets, mobile applications, software packages and digital furniture (interactive terminals). In a logic of continuous improvement, Île-de-France Mobilités continues its daily commitment to taking digital accessibility into account in its actions.

In terms of regulations, Île-de-France Mobilités' 2025-2028 multi-year digital accessibility plan is broken down into annual action plans that detail the projects and resources to be implemented each year.

This document presents below the annual action plan for 2025. It summarises the actions that have been and will be carried out throughout this year, as well as their progress.

At the end of 2025, this same document will detail the results of each action plan by presenting:

  • the actions on the programme for the current year;
  • a maturity date per share;
  • its progress.

Governance of the digital accessibility policy

ActionsAdvancement
Establishment of a global comitology for digital accessibilityRealised
Establishment of a network of digital accessibility relays in the directoratesIn progress
Definition of the multi-year digital accessibility plan 2025-2028Realised
Monitoring of the implementation of this schemeIn progress
Definition of the 2026 action planIn progress

Consideration of digital accessibility in project management

ActionsAdvancement
Setting up an accessibility working group to share best practices and produce tools to be disseminated internallyComing
Involvement of the Île-de-France Mobilités digital accessibility referent in each of the digital projectsIn progress
Implementation of a methodological kit to take into account digital accessibility by profession in Île-de-France Mobilités' digital projectsComing
Creation of an "accessibility acceptance prompter" for the professionsComing
Inventory of sites and applications in the form of a map of Île-de-France Mobilités' digital servicesRealised

Implementation of an accessibility testing system

ActionsAdvancement
Identification of digital services to be audited as a priorityIn progress
Setting up a panel of users with disabilities to test Île-de-France Mobilités' online servicesIn progress
Implementation of an audit protocol for Île-de-France Mobilités' internal teams and suppliersRealised
Accessibility Statement Templates Available for Unified Compliance Display PracticesRealised

Actions planned for 2025

Île-de-France Mobilités has launched a first series of 17 compliance audits since January 2025. These audits, listed below, have made it possible to fill in accessibility declarations and to meet the signage obligations for these services and to launch corrective actions.

Île-de-France Mobilités undertakes to audit and update the content of its accessibility declarations every year and to gradually bring the audited services into compliance within 9 months.

Priority web services

AuditsAudit StatusDate of the auditEstimated date of completion/correction
The IDFM portal (www.iledefrance-mobilites.fr)RealisedQ1 2025Q4 2025
DRT (reservation) (reservation-tad.idfmobilites.fr)ComingQ4 2025Q3 2025
Regional MAP (www.pam.iledefrance-mobilites.fr)ComingQ4 2025Q3 2025
PAM web ile-de-France (https://idfm.app.ridewithvia.com/login)RealisedQ2 2025Q1 2025
CONNECT(connect.iledefrance-mobilites.fr)RealisedQ2 2025Q1 2025
Getting around (routing) (me-deplacer.iledefrance-mobilites.fr)RealisedQ1 2025Q4 2025
My Space (mon-espace.iledefrance-mobilites.fr)In progressQ3 2025Q2 2025
JEI (Young People in Integration) (www.transports-jeunes-insertion.fr)ComingQ4 2025Q3 2025
TST (Solidarity Transport) (www.solidaritetransport.fr)ComingQ4 2025Q3 2025

Priority mobile apps

AuditsAudit StatusDate of the auditEstimated date of completion/correction
IDFM Android mobile application (Itinerary, Purchase of tickets, Navigo dematerialization)ComingQ4 2025Q3 2026
IDFM iOS mobile application (Itinerary, Purchase ticket, Navigo dematerialization)ComingQ4 2025Q3 2026
DRT Android mobile appComingQ4 2025Q3 2026
iOS mobile app postmarksComingQ4 2025Q3 2026
PAM Android mobile appComingQ3 2025Q2 2026
PAM iOS mobile appsComingQ3 2025Q2 2026

Other online services

AuditsAudit StatusDate of the audit Estimated date of completion/correction
PRIM B2B (open data) (prim.iledefrance-mobilites.fr)RealisedQ2 2025Q1 2026
The Lab (lelab.iledefrance-mobilites.fr)RealisedQ1 2025Q4 2026

The list of priority online services below is not exhaustive. The 2026 and 2027 action plans will take into account online services that are not prioritized above.

Consideration of usage feedback

ActionsAdvancement
Implementation of a generic mailbox [email protected] to ensure a direct link with Internet users and intrausersRealised
Integration of this generic link on each Île-de-France Mobilités online service within the accessibility declaration pageIn progress
Implementation of a unified management plan for user feedback and monitoring of the responses providedComing

Internal skills development

ActionsAdvancement
Identification of awareness and training needsIn progress
Establishment of a calendar of awareness and training sessionsComing
Raising awareness among Île-de-France Mobilités teams about the practice of digital accessibilityIn progress

Internal and external communication

ActionsAdvancement
Reminder of the digital accessibility approach to Île-de-France Mobilités' partnersComing
Internal communication of the digital accessibility approach to the Île-de-France Mobilités departmentsComing

Consideration of digital accessibility in supplier relationships

ActionsAdvancement
Production of specific clauses to be integrated into the procurement proceduresRealised
Strengthening the criteria for assessing digital accessibility in procurement proceduresRealised
Contact with software publishers to find out the level of consideration of RGAA within their remote software and servicesIn progress

Contact

Contact the Digital Accessibility Referent of Île-de-France Mobilités: [email protected]