Action Plan 2026

Published on 2026 April 24

On this page you will find all the information on Île-de-France Mobilités' 2026 action plan for digital accessibility.

Introduction

Article 47 of Law No. 2005-102 of 11 February 2005 on "equal rights and opportunities, participation and citizenship of persons" makes it mandatory for any online public communication service to be accessible to all people, whether or not they have a disability (visual, auditory, motor, dys disorder, etc.).

This provision concerns websites, intranets, extranets, mobile applications, software packages and digital furniture (interactive terminals). In a logic of continuous improvement, Île-de-France Mobilités pursues its daily commitment to taking digital accessibility into account in its actions.

In terms of regulations, Île-de-France Mobilités' 2025-2028 multi-year digital accessibility plan is broken down into annual action plans that detail the projects and resources to be implemented each year.

This document presents below the annual action plan for 2026. It summarises the actions that will be carried out throughout this year, as well as their progress.

At the end of 2026, this same document will detail the results of each action plan by presenting:

Actions on the programme for the current year	One maturity date per share	Its progress
-	-	-

Governance of the Digital Accessibility Policy

Actions	Advancement
Establishment of a network of digital accessibility relays in the directorates	Completed in 2025 and continues in 2026
Definition of the 2027 action plan	Coming soon
Adaptation of our methodologies and strategies to changes in the legal framework	Completed in 2025 and continues in 2026

Consideration of digital accessibility in project management

Actions	Advancement
Implementation of a methodological kit to take into account digital accessibility by profession in Île-de-France Mobilités' digital projects	Completed in 2025 and continues in 2026
Creation of an "accessibility acceptance prompter" for the professions	Completed in 2025 and continues in 2026
Methodological and operational support for the systematic integration of digital accessibility by design on priority perimeters	Ongoing
Monitoring of the compliance of priority projects with RGAA requirements from the design and development phases	Ongoing
Update of the accessibility map listing all of Île-de-France Mobilités' digital services and their level of accessibility	Completed in 2025 and continues in 2026

Implementation of an accessibility testing system

Actions	Advancement
Diversification of the panel of users with disabilities for the tests of Île-de-France Mobilités' online services.	Ongoing
Taking into account and capitalizing on the feedback from the tests conducted with users with disabilities on Île-de-France Mobilités' online services.	Ongoing
Management and follow-up of the accessibility audit and counter-audit plan on the identified strategic perimeters.	Ongoing
Definition and management of the 2026 audit strategy according to the priority areas	Ongoing

Actions planned for 2026

Île-de-France Mobilités is launching a new series of compliance audits in 2026. These audits, listed below, will make it possible to fill in accessibility declarations and to meet the signage obligations for these services and to launch corrective actions.

Île-de-France Mobilités undertakes to audit and update the content of its accessibility declarations in a regulatory manner and to gradually bring the audited services into compliance within 9 months.

Priority web services

Audits	Date of the audit	Estimated date of completion/correction
Veligo	H1 2026	H1 2027
PAM (new service coming soon)	H2 2026	H1 2027
CONNECT (connect.iledefrance -mobilites.fr)	H2 2026	H1 2027
My Space (mon-espace.iledefrance-mobilites.fr)	H2 2026	H2 2027

Priority mobile apps

Audits	Date of the audit	Estimated date of completion/correction
Carpooling lines IOS mobile app	H2 2026	H2 2027
Carpooling lines Android version	H2 2026	H2 2027
WFP IOS mobile app	H2 2026	H2 2027
PAM Android mobile app	H2 2026	H2 2027

Other online services

Audits	Date of the audit	Estimated date of completion/correction
PRIM B2B (open data (prim.iledefrance-mobilites.fr)	H1 2026	H1 2027
Join us (https://nous-rejoindre.iledefrance-mobilites.fr/home)	H2 2026	H2 2027
AI Agent (https://lelab.iledefrance-mobilites.fr/agent-virtuel)	H1 2026	H1 2027
The IDFM Lab (https://lelab.iledefrance-mobilites.fr/)	H2 2026	H2 2027

The list of priority online services below is not exhaustive. The 2027 and 2028 action plans will take into account online services that are not prioritized above.

Consideration of usage feedback

Actions	Advancement
Integration of the link to the generic digital accessibility mailbox on each Île-de-France Mobilités online service within the accessibility declaration pages	Completed in 2025 and continues in 2026
Implementation of a unified management plan for user feedback and monitoring of the responses provided	Completed in 2025 and continues in 2026

Development of internal skills

Actions	Advancement
Identification of awareness and training needs	Completed in 2025 and continues in 2026
Establishment of a calendar of awareness-raising and training sessions	Completed in 2025 and continues in 2026
Raising awareness among Île-de-France Mobilités teams about the practice of digital accessibility	Ongoing
Provision of an intranet space dedicated to digital accessibility	Ongoing
Update and consolidation of good practice guides for design and accessible acceptance.	Ongoing
Dissemination and promotion of the guides to project teams and business departments.	Ongoing
Capitalization of feedback to enrich the guides and adapt them to regulatory and technical developments.	Coming soon

Internal and external communication

Actions	Advancement
Reminder of the digital accessibility approach to Île-de-France Mobilités' partners	Completed in 2025 and continues in 2026
Creation and animation of an internal communication channel dedicated to the sharing of digital accessibility monitoring	Completed in 2025 and continues in 2026
Internal communication of the digital accessibility approach to the Île-de-France Mobilités departments	Completed in 2025 and continues in 2026
Targeted external communication of Île-de-France Mobilités' commitments and actions in terms of digital accessibility for associations	Completed in 2025 and continues in 2026

Consideration of digital accessibility in supplier relationships

Actions	Advancement
Monitoring of software publishers' commitments and action plans in terms of RGAA compliance	Completed in 2025 and continues in 2026

Contact

Contact the Digital Accessibility Referent of Île-de-France Mobilités: [email protected]