Opening of the Navigo reimbursement site after the national interprofessional strike

Where can I register my claim for compensation?

Requests for compensation must be made via the form available on the www.mondedommagementnavigo.com website

Accessible from a computer, tablet or smartphone, this site will be open for a period of 6 weeks, from January 31 to March 12, 2020. It will then be open for another 4-week period, only for the processing of claims.

If you encounter a problem while submitting your claim, please consult this section dedicated to helping Internet users or the FAQ of the compensation site.

Am I concerned by the Navigo refund?

The measure applies to more than 3 million people using the following plans:

Annual Navigo
Navigo Month (on Navigo pass, Discovery pass or smartphone)
Navigo Solidarity Discount Month (75% and 50%)
Navigo Week (on Navigo pass, Discovery or smartphone)
Navigo Solidarity Weekly Discount (75% and 50%)
Navigo Imagine R
Navigo Annual Senior Fare.

How much is the reimbursement?

The amount corresponds to one month of ski pass / a monthly payment, or one week of ski pass for week passes (regardless of the number of week passes purchased).

T+ tickets and origin/destination tickets, short passes (Mobilis, Navigo jour, Tickets Jeune Week End / Forfait Jeunes Week-End, Paris visite), Navigo Liberté +, and the Amethyst pass are not affected.

How will I be reimbursed?

For Annual and Imagine R subscribers paying in monthly installments:
The compensation will take the form of a bank transfer (the denomination on your account will be "remb.navigo greve"), unless the request is made in the middle of the month: in this case, you will not be charged for the next monthly payment.
For people who have not subscribed during this period:
In this case, the compensation will be sent to you by cheque letter.

Are you having a problem with your claim for compensation?

Has your claim been interrupted and you can't reach the compensation form again?

Here's how to do it:

Clear your web browser's cache (or "Clear login data");
return to the site;
Re-enter your pass number and date of birth. The form will then be accessible and you will be able to validate your request.

Haven't received your acknowledgement email?

These emails are sent, but given the high demand on the site, they can take up to several hours to reach their recipient.

Can't fill in the boxes on the form?

We advise you to use a computer to fill out this form. It is also preferable to use the Chrome or Firefox browser.

If you are using a smartphone, it is possible to view the desktop version of the site (available in Chrome settings) in order to fill in the form.

The technical team is currently working on improving the compatibility of the different browsers.

Do you get a message that your date of birth is incorrect?

It is possible that your date of birth was not recorded when you took out your policy or that it was set to a default value. You can go to the Services Navigo Agency / Club Counters or to the Navigo Services Counters to update and try again the next day, a request.

Are you using a Navigo on a smartphone and your Calypso number is refused?

In this case, you must enter one or more zeros in front of your Calypso number, in order to reach 10 characters. In the near future, these zeros will be automatically added by the site.

As a reminder: applications can be submitted until 12 March 2020. In addition, an email address dedicated to claims in the event of a refusal of compensation will be available from February 27, 2020.

Thank you for your kindness and patience during this complex and large-scale compensation operation.