Why can't I buy a title on my phone?
Are you experiencing a compatibility problem and/or a cohabitation problem? Don't panic! We give you the solution.
Generally speaking
If you encounter a problem during the purchase:
- Make sure your phone is compatible with the title or plan you want to buy.
- Use a new device or a new medium for the second title because some titles cannot coexist at the same time in the same medium: if one is present on the medium, the other will not be offered for sale. This is the case, for example, for full-fare and reduced-fare tickets or Paris Region <>Airports tickets with Metro-Train-RER tickets. You will then have to use another device next to it such as a Navigo Easy pass.
- Use the titles already present before buying a new one.
Tips to make your travel easier
Here are our tips to avoid encountering a compatibility problem while traveling.
1. Keep airport tickets separate
For greater simplicity, keep your "Paris Region Airports" ticket on a separate Navigo Easy pass. It often conflicts with other titles. The same goes for the t+ ticket, which is on the way out.
2. Check availability
Not all titles are available for purchase and storage on all channels and devices. Make sure that the title you want is compatible with the device of your choice (phone, smartwatch, Navigo Easy) and the sales channel (phone, vending machine).
3. Packages have priority
If you have both a ticket and a plan on your phone, the plan will always be validated first. Be careful if you buy a Metro-Train-RER ticket and a Paris Visite pass that you only want to use the next day.
● This rule applies to all plans without a specific start date.
● A Navigo Day pass is only valid for the chosen date.
● A Paris Visite pass, once loaded, is valid from the next validation.
On the other hand, everything is fine if you have a Metro-Train-RER ticket and a Navigo Day pass on the same device, the Metro-Train-RER ticket will not be used as long as your Navigo Day pass is valid.
4. 1 Pass = 1 Person
- If you're traveling with others, you can't share a pass or an Android phone. However, it is possible to create different virtual cards from the Maps app. To travel, choose the card you want to use from the Wallet app on your iPhone.
- If you have 2 tickets on your Navigo Easy pass, validating your pass twice in a row will deny you access the second time and will only count one ticket. When traveling with others, everyone should have their own pass.