How to contact the Agence Solidarité Transport?

Contacts with the Agence Solidarité Transport only concern requests or renewals of free/solidarity packages. Requests related to Navigo services, or problems encountered with a pass, must be sent to the services concerned.

Obtaining or renewing your free/solidarity package

To apply for or renew your Free or Solidarity pass, go to the www.solidaritetransport.fr website or contact the Agence Solidarité Transport directly by phone or post.

Telephone

0800 948 999 (free call from a landline).
Advisors answer you from Monday to Friday, from 9 a.m. to 7 p.m. Remember to bring your AME card.

Mail

Transport Solidarity Agency
TSA 86838 – 95905 CERGY PONTOISE CEDEX

Operations related to the Navigo pass

To benefit from the Navigo services associated with your pass (obtaining a pass certificate, changing the areas of validity, replacing a lost or stolen pass, changing the pass, etc.), you can: