How to contact the imagine R agency?
Want support for your imagine R plan? The FAQ section dedicated to the package offers answers to the most frequently asked questions.
In the event of a malfunction or deterioration of a pass, the procedures must be carried out directly with the carriers' sales agencies, at certain RATP counters or at the Navigo SNCF Services Desk.
For any other request concerning your imagine R pass that requires contact, you can contact the imagine R agency by phone, post or email.
Telephone
09 69 39 22 22 (non-surcharged call).
Timetables
Advisors answer your requests from Monday to Friday from 8 a.m. to 8 p.m . and Saturday from 9 a.m. to 8 p.m.
Examples of applications that may be appealed:
- Declaration of non-receipt of your imagine R pass
- Declaration of the loss or theft of your Navigo imagine R pass
Complaints by registered mail with acknowledgement of receipt, such as cancellation requests or declarations of non-receipt of passes, must be sent by post to:
Imagine R Agency
95905 Cergy Pontoise Cedex 9*
You have the option of sending an email directly from your personal My Navigo space.