How to contact the imagine R agency?
Want support for your imagine R plan? The FAQ section dedicated to the package offers answers to the most frequently asked questions.
In the event of a malfunction or deterioration of a pass, the procedures must be carried out directly with the carriers' sales agencies, at the RATP point of sale or at the Navigo SNCF Services Desk.
For any other request concerning your imagine R pass that requires contact, you can contact the imagine R agency by phone, post or e-mail.
Telephone
09 69 39 22 22 (non-surcharged call).
Advisors answer your requests from Monday to Friday from 8 a.m. to 8 p.m . and Saturday from 9 a.m. to 8 p.m.
Examples of applications that may be appealed:
- Declaration of non-receipt of your imagine R pass
- Declaration of the loss or theft of your Navigo imagine R pass
Social Media
Instagram: imagine_r_
Facebook: @carteImagineR
Twitter: @imagine_R_
Complaints by registered mail with acknowledgement of receipt, such as cancellation requests or declarations of non-receipt of passes, must be sent by post to:
Imagine R Agency
77213 AVON CEDEX
You can send an e-mail directly from your personal My Navigo space or write to the address [email protected].