How do I travel if my phone is lost or stolen with my Navigo Annual Pass?

Wearer of an Android phone or smartwatch

In the event of loss/theft of your phone on which your Navigo Annual Pass was loaded, you must first declare it from https://mon-espace.iledefrance-mobilites.fr/declaration-sav or from the mobile application on another phone, by authenticating yourself on your Île-de-France Mobilités Connect account from My Customer Service > area> A problem with my support or my tickets> My phone> I lost my support.

You can do this from a loaner phone, remember to log out at the end of the process.

As soon as you have a phone compatible with the service, you can put your Navigo Annual Pass back on it from the My Space menu> Manage my tickets > Retrieve my tickets

To continue travelling without waiting for a compatible phone, you can go to a Carriers' sales agency, RATP points of sale or Navigo SNCF Services Ticket Office, after having made your loss/theft declaration described below. The agent will then be able to give you the Navigo Annual Pass on your previous physical pass or, if necessary, on a new pass to continue travelling. You will be able to transfer your Navigo Annual Pass again once you have a compatible phone.

To report a loss or theft https://mon-espace.iledefrance-mobilites.fr/declaration-sav