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FAQ: Find out how to buy tickets on your phone or smartwatch

  • How does it work to buy tickets on my phone or connected watch?
  • Which apps offer the purchase of tickets on a phone?
  • To load my ticket, I have to choose between my Navigo pass, my phone or my connected watch
  • It is not possible to transfer the tickets from my Navigo pass to my phone or to my connected watch and vice versa.
  • How do I transfer my tickets between iPhones or Apple Watch?
  • Can I transfer my Navigo Annual Pass to my phone? And how to proceed?
  • Can I put my Navigo Annual Pass back on my pass?
  • Can I transfer my Imagine R plan to my phone?
  • How do I travel if my phone is lost or stolen with my Navigo Annual Pass?
  • How do I carry out the other operations related to the payment of my Navigo Annual contract loaded on my phone?
  • How do I change the zone of my Navigo Annual Pass loaded on my phone?
  • How do I suspend or resume my Navigo Annual Pass loaded on my phone?
  • Can I transfer my Navigo Annual Pass if I already have tickets on my phone?