How do I transfer my tickets between my old and new Android phone?

Here is the procedure to follow below. Please note: if you no longer have your old phone, you will only be able to retrieve the Navigo Month and Navigo Week passes, provided that you have previously linked your phone to your Île-de-France Mobilités account from the My Space > My Supports menu.

• Log in to your Île-de-France Mobilités Connect account.
• From the old phone, back up your tickets in the Customer Service menu> A problem with my support or tickets> My phone> I want to back up my tickets.
• When the tickets are saved, they are deleted from the phone.

To get your tickets back to your new phone:

• Go to the Customer Service menu> A problem with my support or tickets> My phone> I want to recover the contents of an old phone.