How do I transfer my tickets between my old and new Android phone?

Here is the procedure to follow below. Please note: if you no longer have your old phone, you will only be able to retrieve the Navigo Month and Navigo Week passes, Navigo Liberté +, provided that you have previously linked your phone to your Île-de-France Mobilités account from the My Space > My Supports menu.

• Log in to your Île-de-France Mobilités Connect account.
• From the old phone, back up your tickets in the Customer Service menu> A problem with my support or tickets> My phone> I want to back up my tickets.
• When the tickets are saved, they are deleted from the phone.

To get your tickets back to your new phone:

• Go to the Customer Service menu> A problem with my support or tickets> My phone> I want to recover the contents of an old phone.