On the reimbursement platform, when should I select the "Smartphone plan" option?

When you request a refund on the https://www.dedommagement.iledefrance-mobilites.fr platform, in the step "For which account do you want to request a refund?", select the "Smartphone plan" option if you are in one of the following two situations:

You use your smartphone as a carrier for your Navigo pass

When you request a refund on the https://www.dedommagement.iledefrance-mobilites.fr platform, in the step " For which account do you want to request a refund? ", select the " Smartphone pass " option only if your phone is used as a carrier for your Navigo pass, i.e. if you validate directly with your smartphone on public transport.

The number to be entered can be found in your Île-de-France Mobilités application, in the "Contact us" section, accessible from the menu at the bottom right.

Special cases:

• If you use your smartphone to top up a personalised Navigo pass : select "Personalised Navigo Pass pass" and choose the name of the person concerned by the refund request.
• If you use your smartphone to top up a Navigo Découverte pass : select "Forfait sur Passe Découverte" and enter the number next to the microchip, without the letter (see the red box in the image below).