FAQ: Compensation and reimbursements
- How do I request a refund?
- 2024 punctuality reimbursement: how does it work?
- How much will my refund be?
- When and how will I be reimbursed?
- How can I track my refund requests?
- I'm having problems with my Île-de-France Mobilités Connect account
- I have applied but the system tells me that I am not eligible
- I'm having trouble making my claim
- Navigo refund: how can I make sure I'm not a victim of phishing?
- On the reimbursement platform, when should I select the "Smartphone plan" option?
- What to do when the message "Invalid IBAN" is displayed?
- What supporting documents should be provided and in what cases?
- Why is my municipality not eligible?
- What should I do if I finance my Navigo pass with Betterway and I can't fill in my personal bank details in the refund process?
- The transfer has been refused by my bank, what should I do?
- Why is compensation not paid automatically to passengers?
- Delays and incidents on my line: how do I get a refund?
- What documents do I need to provide to my employer to request reimbursement for a business trip?