FAQ: Compensation and refundsSummaryDisruption Compensation Go to Disruption CompensationRefund request: conditions and procedures Go to Refund request: conditions and proceduresPayment of my refund Go to Payment of my refundMy account and the security of my application Go to My account and the security of my applicationSpecific refund transactions Go to Specific refund transactionsDisruption CompensationDelays and incidents on my line: how do I get a refund?Reimbursement related to disruptions on lines L and J in 2026: how does it work?Why isn't compensation paid automatically to passengers?Why is my municipality not eligible?Refund request: conditions and proceduresHow do I request a refund?What supporting documents should be provided and in what cases?I have applied but the system tells me that I am not eligibleI'm having trouble making my claimPayment of my refundWhen and how will I be reimbursed?How much will my refund be?What to do when the message "Invalid IBAN" is displayed?My account and the security of my applicationI'm having problems with my Île-de-France Mobilités Connect accountNavigo refund: how can I be sure that I am not a victim of phishing?Specific refund transactionsRefund operation - Scol'R Junior card holdersRefund operation - Navigo Weekly Pass (3rd year internship in a company)