The transfer has been refused by my bank, what should I do?

Some payment institutions or online banks, such as Wise, Trade Republic or Treezor, may refuse transfers issued by Comutitres S.A.S. on behalf of Île-de-France Mobilités, as part of reimbursement campaigns.

The most common reasons for rejection are:

• the beneficiary's account is not set up to receive external transfers,
• or a suspicion of fraud detected by the banking institution.

What to do in this case?

If you use a bank account details from this type of online bank, we recommend that you:

• Check with your institution to make sure your account is set up to receive transfers.
• or to enter another bank account, issued by a traditional bank or a fully compatible current account, when you request a refund.

If you don't change your bank details, the transfer may be rejected again.