How do I cancel my imagine R plan?

Cancellation of your imagine R package during the year is only possible for the following reasons upon proof:

• interruption of schooling until the end of the school year (cessation of attendance, long illness and accident). A certificate must be provided;

• internship of more than 2 months carried out outside Île-de-France (only for students and apprentices enrolled in an establishment located in Île-de-France at the time of subscription). Proof must be provided;

• Moving outside the Île-de-France region. Proof of the new address must be provided;

• death of the bearer. A death certificate must be provided;

• beneficiary of the Solidarity Transport Pricing.

The supporting documents provided must be written in French.

The contract may be terminated without reason:

·       if the cancellation occurs before the start of the validity of the package, only the 8 euros including VAT of administrative fees are invoiced to the payer;

·       during the first month following the date of subscription, if the cancellation occurs after the start of the validity of the package, the 8 euros including VAT of administrative fees and a monthly payment are invoiced to the payer.

Sending the Termination Letter

The payer of the lump sum must send the application, accompanied by the supporting document, to the Agency imagine R:

• or by e-mail to [email protected]
• or by post to the imagine R Agency by registered letter with acknowledgement of receipt (LRAR) addressed to the imagine R Agency:

IMAGINE R AGENCY
TSA 16039
95905 CERGY PONTOISE Cedex 9

Please note:

• Any request for termination is final. No new subscriptions for the current year will be possible;
• No termination may be requested by the customer during the last 3 months of validity of the commercial contract.