How do I cancel my imagine R plan?

Updated on Jul 21 2025

It is possible, under certain conditions, to cancel your imagine R plan.

Any request for termination is final. No new subscriptions for the current year will be possible.
No termination may be requested by the customer during the last 3 months of validity of the commercial contract.

The imagine R package can be terminated without reason :

before the start of the validity of the package. Only the 8 euros of administrative fees are charged;
during the first month of using the plan. The 8 euros application fee and the first monthly payment are charged.

Beyond these periods, the imagine R package can only be terminated for the following reasons upon proof :

interruption of schooling until the end of the school year (cessation of attendance, long illness and accident). A certificate must be provided;
internship of more than 2 months carried out outside Île-de-France (only for students and apprentices enrolled in an establishment located in Île-de-France at the time of subscription). Proof must be provided;
moving outside Île-de-France. Proof of the new address must be provided;
death of the bearer. A death certificate must be provided;
beneficiary of the Solidarity Transport Pricing.

The supporting documents provided must be written in French.

The payer of the lump sum must send the request, accompanied by the supporting document, to the Agency imagine R:

or by e-mail to [email protected]
or by post to the imagine R Agency by registered letter with acknowledgement of receipt (LRAR) addressed to the imagine R Agency:
IMAGINE R AGENCY
TSA 94444
77213 AVON CEDEX