I pay in cash: how do I renew the payment of my Navigo Annual pass?

If you pay for your Navigo Annual pass in cash, you must renew the payment of your pass before it expires.

A letter or e-mail inviting you to make a new payment will be sent to you approximately 2 months before the due date.

You will then be able to renew the payment of your plan:

• online from your Personal Space (except for a package financed by a Third-Party Payer),
• in the carriers' sales agency, RATP point of sale or in the Navigo SNCF Services Desk,
• by telephone, by paying by credit card on 09 69 39 22 22 from Monday to Friday from 8:00 am to 8:00 pm or on Saturday from 9:00 am to 8:00 pm (non-surcharged call).
• by mail
  ANNUAL NAVIGO AGENCY
  TSA 74451
  77213 AVON CEDEX

If you do not make this payment before the end date of your Navigo Annual pass, it will be suspended and you will no longer be able to travel.

You will then be able to resume your pass:

• online from your Personal Space (except for a package financed by a Third-Party Payer), with a credit card.
  Please note: you will have to update your phone via the Île-de-France Mobilités application or those of official retailers, on a RATP or Transilien SNCF machine or in a Carrier point of sale, at the earliest 48 hours after the request has been taken into account.
• at a carriers' sales agency, RATP point of sale or Navigo SNCF Services Desk, with your Navigo Annual pass, and a means of payment.

The renewal of your Navigo Annual pass does not give rise to the payment of any new administrative fees.

Change your payment method

If you wish to pay by direct debit, you can do so at the time of renewal of your Navigo Annual pass.

Go to a carriers' sales agency, RATP point of sale or Navigo SNCF Services Desk with:

• proof of identity,
• a bank account,
• and a means of payment to pay the first monthly instalment.