I pay in cash: how do I renew the payment of my Navigo Annual pass?

If you pay for your Navigo Annual pass in cash, a letter will be sent to you about 2 months before the due date inviting you to make a new payment. You will then be able to renew the payment of your package in cash:

• online from your personal space (except for a package financed by a Third-Party Payer)
• in the carriers' sales agency, in some RATP counters (only by credit card) or at the Navigo SNCF Services Counter
• by phone, or by mail
  Navigo Agency Annual
  TSA 16606
  95905 Cergy Pontoise Cedex 9
  
  Phone : 09 69 39 22 22
  (non-surcharged call from Monday to Friday from 8 a.m. to 8 p.m. or Saturday from 9 a.m. to 8 p.m.)
  E-mail: [email protected]

GOOD TO KNOW

You can also choose to pay by direct debit.

To do this, we invite you to go to a carriers' sales agency, to certain RATP counters or to the Navigo SNCF Services Desk, equipped with:

• proof of identity,
• a bank account,
• and a means of payment to pay the first monthly instalment.

Please note that this action will only be possible when renewing your Navigo Annual pass.

If you do not renew your plan payment before it is due, it will be automatically suspended. You will then have to go to the carriers' sales agency, to certain RATP counters or to the Navigo SNCF Services Counter with your Navigo Annual pass, to request the return.