How do I create my Île-de-France Mobilités Connect account?

Updated on Jul 31 2026

Do you want to access a service from Île-de-France Mobilités or one of its partners, and you don't yet have an Île-de-France Mobilités Connect account?

You can create one directly from the Île-de-France Mobilités Connect login page (click on "Create an account").

Note: If you are not yet a user of these services, you can also go directly to the Île-de-France Mobilités Connect account management area to access the login page.

How do I create my account?

Creating your account is quick and easy:

  1. Check the box to confirm that you are human (1).
  2. Enter your username (your email address) and indicate your identity (title, surname, first name, date of birth).
  3. Enter your mobile phone number (2) (3) (4).
  4. Enter the verification code you receive via SMS.
  5. Choose your consents for institutional communications and commercial communications (5).
  6. You may be asked to validate a captcha .
  7. An email verifying your account will be sent to the email address you previously entered.
  8. Click on the link in the email and confirm that your account has been activated (the link expires within 60 minutes).
  9. Accept the Terms and Conditions of Use of the service, after having read them.
  10. Choose a password, respecting security criteria.
  11. Log in to continue your journey.

Congratulations! You can now access the services of your choice using your Île-de-France Mobilités Connect account.

(1) If you create an Île-de-France Mobilités Connect account from a country on the list of authorised countries (see Table 1(4)), you will be asked to tick a box to confirm that you are human. This measure has been put in place to strengthen security. However, if you create an Île-de-France Mobilités Connect account from French territory, you will not see this checkbox.

(2) The Île-de-France Mobilités Connect account creation service is temporarily unavailable outside the countries listed (see Table 1(4)). The Île-de-France Mobilités Connect account creation service is only available with the mobile phone numbers corresponding to the countries and territories offered in the account creation form. Some phone codes are available regardless of the country you're creating your account from. Other additional callsigns are accepted only when the account is created from France. 

If your country, territory or telephone code is not available, we invite you to create your account once you arrive in France, or to go to a Services Navigo agency for assistance. We apologize for any inconvenience caused. 

(3) To reinforce security measures, you are asked to enter a phone number, used for the purpose of verifying your identity, in order to receive a verification code by SMS. This mobile phone number is not kept. It is used only and exclusively during step 3 of the account creation process. Only mobile phone numbers from the listed countries (see Table 1(4)) are accepted. 

If your mobile phone number comes from a country or territory that is not on this list, we invite you to visit a Services Navigo agency for assistance. 

(4) List of countries and authorized mobile phone numbers: 

Callsigns available for the creation of an Île-de-France Mobilités Connect account 

  • Andorra +376 
  • Germany +49 
  • Austria +43 
  • Belgium +32 
  • Bulgaria +359 
  • Canada +1 
  • Cyprus +357 
  • South Korea +82 
  • Croatia +385 
  • Denmark +45 
  • Estonia +372 
  • Spain & Canary Islands +34 
  • Finland & Aland Islands +358 
  • France +33 
  • Greece +30 
  • Guadeloupe +590 
  • French Guiana +594 
  • Hungary +36 
  • Wallis and Futuna Islands +681 
  • Iceland +354 
  • Ireland +353 
  • Italy +39 
  • Japan +81 
  • Latvia +371 
  • Liechtenstein +423 
  • Lithuania +370 
  • Luxembourg +352 
  • Malta +356 
  • Martinique +596 
  • Mayotte +262 
  • Monaco +377 
  • Norway +47 
  • New Caledonia +687 
  • Netherlands +31 
  • Poland +48 
  • French Polynesia +689 
  • Portugal +351 
  • Czech Republic +420 
  • Meeting +262 
  • Romania +40 
  • United Kingdom +44 
  • San Marino +378 
  • Saint-Barthélemy +590 
  • St. Maarten +590 
  • Slovakia +421 
  • Slovenia +386 
  • Sweden +46 
  • Switzerland +41 
  • Vatican +379 

Additional designators that can be accepted for the creation of an Île-de-France Mobilités Connect account from mainland France 

  • United States +1 
  • China +86
  • Australia +61 
  • Brazil +55 
  • India +91 
  • Morocco +212 
  • Mexico +52 
  • Algeria +213 
  • Argentina +54 
  • Colombia +57 

(5) Consents to commercial communications are only offered if the user is over 15 years of age.