How do I create my Île-de-France Mobilités Connect account?

Do you want to access a service of Île-de-France Mobilités or one of its partners, and you don't yet have an Île-de-France Mobilités Connect account?

You can create one directly from the Île-de-France Mobilités Connect login page (click on "Create an account").

Remark: If you are not yet a user of these services, you can also go directly to the Île-de-France Mobilités Connect account management area to access the login page.

How do I create my account?

Creating your account is quick and easy:

1. Check the box to confirm that you are human(1).

2. Enter your username (your email address) and indicate your identity (title, surname, first name, date of birth).

3. Enter your mobile phone number(3)(4).

4. Enter the verification code you receive via SMS.

5. Choose your consents for institutional and commercial communications(5).

6. You may be asked to validate a captcha .

7. An email verifying your account will be sent to the email address you previously provided.

8. Click on the link in this email and confirm your account activation (the link expires within 60 minutes).

9. Accept the Terms and Conditions of Use of the service, after you have read them.

10. Choose a password, respecting security criteria.

11. Log in to continue your journey.

Congratulations! You can now access the services of your choice using your Île-de-France Mobilités Connect account.

(1) If you create an Île-de-France Mobilités Connect account from a country on the list of authorised countries (see table 1(4)), you will be asked to tick a box to confirm that you are human. This measure was put in place to strengthen security. However, if you create an Île-de-France Mobilités Connect account from France, you will not see this checkbox.

(2) The Île-de-France Mobilités Connect account creation service is temporarily unavailable outside the countries listed (see Table 1(4)). If you live in a country that is not on this list, we invite you to create your Île-de-France Mobilités account once you arrive in France. We apologize for any inconvenience caused.

(3) To reinforce security measures, you are asked to enter a phone number, used for the purpose of verifying your identity, in order to receive a verification code by SMS. This mobile phone number is not kept. It is used only and exclusively during step 3 of the account creation process. Only mobile phone numbers from the listed countries (see Table 1(4)) are accepted.

If your mobile phone number comes from a country or territory that is not on this list, we invite you to visit a Services Navigo agency for assistance.

(4) List of countries and authorized mobile phone numbers:

  • Andorra +376
  • Germany +49
  • Austria +43
  • Belgium +32
  • Bulgaria +359
  • Cyprus +357
  • Croatia +385
  • Denmark +45
  • Estonia +372
  • Spain & Canary Islands +34
  • Finland & Aland Islands +358
  • France +33
  • Greece +30
  • Guadeloupe +590
  • French Guiana +594
  • Hungary +36
  • Wallis and Futuna Islands +681
  • Iceland +354
  • Ireland +353
  • Italy +39
  • Latvia +371
  • Liechtenstein +423
  • Lithuania +370
  • Luxembourg +352
  • Malta +356
  • Martinique +596
  • Mayotte +262
  • Monaco +377
  • Norway +47
  • New Caledonia +687
  • Netherlands +31
  • Poland +48
  • French Polynesia +689
  • Portugal +351
  • Czech Republic +420
  • Meeting +262
  • Romania +40
  • United Kingdom +44
  • San Marino +378
  • St. Barthelemy +590
  • St. Maarten +590
  • Slovakia +421
  • Slovenia +386
  • Sweden +46
  • Switzerland +41
  • Vatican +379

(5) Consents to commercial communications are only offered if the user is over 15 years of age.